Stacey Pollard
Horn Lake,MS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Target Logistics
Allen, TX
10.2019 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Data Entry Clerk
Delta Technical College
Horn Lake, MS
07.2017 - 03.2022
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
Customer Care Representative
Target
Horn Lake, MS
01.2013 - 02.2019
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Education
High School Diploma -
Horn Lake High School
Horn Lake, MS05-2008
Skills
- Calm Demeanor
- Customer Consulting
- Account Authorizations
- Customer Complaint Resolution
- Focused On Customer Satisfaction
- Customer Satisfaction
- Billing Error Resolution
Timeline
Customer Service Representative
Target Logistics
10.2019 - Current
Data Entry Clerk
Delta Technical College
07.2017 - 03.2022
Customer Care Representative
Target
01.2013 - 02.2019
High School Diploma -
Horn Lake High School
Similar Profiles
Terrell MuhammadTerrell Muhammad
ICQA at Target LogisticsICQA at Target Logistics
Cesar AgudoCesar Agudo
Engineering and Facilities Operation Manager at Target LogisticsEngineering and Facilities Operation Manager at Target Logistics
Fabian BarriosFabian Barrios
Sorter Operations Associate at Target LogisticsSorter Operations Associate at Target Logistics
Malik GreenMalik Green
Warehouse Packer at Target LogisticsWarehouse Packer at Target Logistics
Niriyah SimthNiriyah Simth
Volunteer at East Antioch Baptist ChurchVolunteer at East Antioch Baptist Church