Megan Booth
New Caney,TX
Summary
Experienced customer service representative skilled in client communication, issue resolution, and relationship building. Works effectively in team environments to improve service standards and customer outcomes. Results-oriented contributor focused on sustaining satisfaction and supporting business growth.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Inspira Financial
09.2023 - 07.2024
- Resolved customer complaints and inquiries efficiently, fostering positive customer experiences.
- Exhibited strong verbal and written communication skills to engage effectively with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Managed telephone inquiries and complaints in accordance with standard operating procedures to ensure consistent service.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Remained open to feedback from supervisor and peers to build and improve skills set.
SENIOR FRONT OFFICE ASSISTANT
Innovative Dentistry Of Fall Creek
Humble, TX
06.2019 - 09.2023
- Welcoming and assisting patients in a friendly and professional manner.
- Scheduling and confirming appointments, meetings, and events.
- Maintaining the flow of the schedule for the day.
- Answered telephone calls, screened inquiries, and forwarded calls.
- Addressed insurance inquiries to assist patients in understanding their options.
- Presenting patients with treatment estimates and financial options.
- Input patient and insurance information into the system to maintain accurate records and support scheduling.
- Organized and prioritized mail for prompt delivery to ensure efficient communication.
- Copying, scanning, and filing documents.
RECEPTIONIST/ ASSISTANT
ACTIVE LIFE DENTISTRY
, US
05.2015 - 08.2016
- Assisted patients in scheduling appointments to facilitate timely access to care.
- Prepared paperwork, collected payments, and notified staff of patient arrivals to streamline the check-in process.
- Entered patient's data into the system including verifying insurance benefits submitting insurance claims.
- Maintained reception and waiting area to ensure a welcoming environment for patients.
- Setting up and breaking down rooms as needed.
Education
High School Diploma -
Humble High School
Humble, TX05-2012
Skills
- Customer service
- Product knowledge
- Customer relationship management
- Inquiry handling
- Complaint management
- Telephone etiquette
- Database management
- Problem solving
- Conflict resolution
- Effective communication
- Attention to detail
- Time management
- Constructive criticism
- Calm demeanor
- Calm demeanor
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Inspira Financial
09.2023 - 07.2024
SENIOR FRONT OFFICE ASSISTANT
Innovative Dentistry Of Fall Creek
06.2019 - 09.2023
RECEPTIONIST/ ASSISTANT
ACTIVE LIFE DENTISTRY
05.2015 - 08.2016
High School Diploma -
Humble High School