Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Stacey Randles

Houston,TX

Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

Mr Windows & Doors Houston
Houston, Texas
05.2016 - 06.2025
  • Managed customer onboarding processes for window and door installations.
  • Conducted regular check-ins to address client concerns and feedback.
  • Implemented customer feedback systems to improve service quality.
  • Managed customer inquiries and complaints in a professional manner.
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Worked closely with marketing team to create content that educates customers about our services.
  • Trained customers on product features and best practices, enhancing their overall experience.
  • Demonstrated and explained product features and benefits to overcome customer objectives.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Met with customers to discuss best practices and drive outcomes.

Education

Associate of Arts - Elementary Education

University of Phoenix
Tempe, AZ
01-2011

Bachelor of Arts - Special Education

Grand Canyon University
Phoenix, AZ

Skills

  • Professional, courteous and patient
  • Customer retention specialist
  • Customer relationship expert
  • Excellent organization skills
  • Excellence in time management
  • Proficiency in MS Word, Excel, & Outlook
  • Type 65 wpm, 10 key by touch

Affiliations

  • I live for and love dearly my 2 dogs, 1 cat and 2 parakeets. I also enjoy many species of wild birds I've attracted in my yard which i call my sanctuary of peace and happiness.
  • I love to fish, love the beach and love being outdoors and near the water

Languages

English
Full Professional

Timeline

Customer Success Manager

Mr Windows & Doors Houston
05.2016 - 06.2025

Associate of Arts - Elementary Education

University of Phoenix

Bachelor of Arts - Special Education

Grand Canyon University

Similar Profiles

CREATE PROFILE