Stacey Richardson
Bedford,OH
Summary
Flexible customer service representative with 15+ years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Overview
24
24
years of professional experience
Work History
Appointment Scheduler
Cleveland Clinic
Cleveland , Ohio
05.2022 - Current
- Set appointments with patients to be seen by their medical providers
- Set appointments and acted as first point of contact for current and prospective patients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Addressed patients inquiries and updated database information.
- Established and maintained rapport with patients and staff by utilizing quality customer service.
Vocal Instructor
Self-employeed
Oakwood Village, OH
03.2017 - Current
- Instructed students basic vocal techniques, projection skills and breathing strategies.
- Assisted performers in preparing for auditions and special performances.
- Helped singers prepare for recording sessions, concerts and choral performances.
- Provided private instruction to amateur and professional performers.
- Offered personalized instruction tailored to individual and group needs.
- Maintained students' progress by evaluating and adjusting strategies.
- Mentored individual students by taking creative approach.
- Helped students appreciate arts with instructional and immersive techniques.
- Noted successes and struggles and gave helpful feedback to students, families and producers.
Event Planner
Parti Glam
Cleveland, OH
01.2010 - 11.2017
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Selected décor and event materials fitting clients' requests and vision.
- Boosted client satisfaction through administration of on-site service requests and event logistics management.
- Trained customer service, marketing and sales teams for events.
Merchandiser/Customer Service Manager
TWH Sales
Cleveland , OH
01.2006 - 05.2016
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Responded to in-person and online customers to improve company customer service ratings.
- Relayed productive customer feedback to marketing teams.
Education
Some College (No Degree) - Communications
Xavier University
Cincinnati, OHSkills
- Customer relations
- Office equipment proficiency
- Product organization
- Clerical support
- High-energy attitude
- Problem-solving abilities
- Courteous demeanor
- Adaptive team player
- Quality control
- Data evaluation
- Project management abilities
- Quality assurance controls
- Report generation
Timeline
Appointment Scheduler
Cleveland Clinic
05.2022 - Current
Vocal Instructor
Self-employeed
03.2017 - Current
Event Planner
Parti Glam
01.2010 - 11.2017
Merchandiser/Customer Service Manager
TWH Sales
01.2006 - 05.2016
Some College (No Degree) - Communications
Xavier University
Similar Profiles
ALICIA STANZIANOALICIA STANZIANO
CLIENT PROGRAM MANAGER at THE CLINIC BY CLEVELAND CLINICCLIENT PROGRAM MANAGER at THE CLINIC BY CLEVELAND CLINIC
Angelica BergerAngelica Berger
Laboratory Technician III at Cleveland ClinicLaboratory Technician III at Cleveland Clinic
Raquel CalhounRaquel Calhoun
Patient Care Nursing Assistant at Cleveland ClinicPatient Care Nursing Assistant at Cleveland Clinic
Milinda EmeryMilinda Emery
Registered Nurse - Med/Surg, Tele at Cleveland ClinicRegistered Nurse - Med/Surg, Tele at Cleveland Clinic
Antonio HendersonAntonio Henderson
Grounds Crew Member at Trumbal Lawn Care ServicesGrounds Crew Member at Trumbal Lawn Care Services