Schiesha Scott
Savannah,GA
Summary
I am effective in learning any job taught to me in the way needed of me and more than willing to do as much. I'm a team player and also a leader willing to take the lead if necessary. I would love the opportunity to work with children again to help them in a small but impactful way in their everyday lives.
Overview
11
11
years of professional experience
Work History
Appointment Scheduler
Fresh Heads Lice Removal
Pooler, GA
08.2019 - Current
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Worked collaboratively with other team members to meet departmental goals.
- Performed follow up calls to confirm scheduled appointments.
- Coordinated with other departments within the practice to ensure timely patient care.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Collaborated with new customers to give details about company offerings.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Conducted outbound calls to remind patients of upcoming appointments.
- Scheduled and confirmed appointments.
- Documented sales call data in company software.
- Resolved customer complaints in a professional manner.
- Provided assistance with additional tasks as needed or requested by management.
- Updated customer information in the database accurately.
- Inputted patient data into the electronic health record system.
- Provided clear instructions to patients regarding their upcoming visits.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Updated and maintained databases with current information.
Medical Assistant
Pediatric Associates of Savannah
Savannah, GA
10.2015 - 08.2019
- Registered new patients into practice management software program accurately entering demographic information.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted back office patient processes to reduce office wait times.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Explained treatment procedures and physicians' instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Measured vital signs and took medical histories to prepare patients for examination.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Incorporated outside records into charts and EHR.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Contacted medical facilities to schedule patients for admission.
- Administered medications under physician's supervision.
- Administered injections, medications and treatments as directed by the physician.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Organized patient charts before each day's clinic sessions began.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Processed orders for medical supplies and lab equipment.
- Organized charts, documents and supplies to maintain team productivity.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Handled general office duties to support administrative staff during peak hours.
- Changed dressings on wounds to prevent infection and check for healing.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Completed day-to-day duties accurately and efficiently.
Shift Leader
Auntie Anne's
Pooler, GA
04.2015 - 10.2015
- Handled emergency situations with composure and in accordance with company guidelines.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Set specific goals for projects to measure progress and evaluate end results.
- Resolved customer complaints promptly and professionally.
- Checked orders for quality and completeness.
- Assisted in training new employees on shift operations.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Pizza Cook
Little Caesars
Savannah, GA
10.2013 - 04.2015
- Organized food preparation stations and regularly replenished supplies.
- Weighed out portions of ingredients required for each type of pizza ordered.
- Scheduled equipment use and activities based on daily menus and manager directions.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Ensured that all recipes were followed accurately when making pizzas.
- Adhered to all health regulations regarding food storage and preparation.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Complied with health department rules regarding sanitation practices in the kitchen.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Kept stations stocked and ready for use to maximize productivity.
- Followed procedures for safe handling of hot foods during preparation process.
- Responded quickly to customer orders while maintaining product quality standards.
- Placed prepared pizzas into the ovens to bake according to specified times and temperatures.
- Prepared multiple orders at once for speedy service.
- Assisted customers, answered questions and resolved complaints.
- Trained new staff members on proper techniques for making various types of pizza.
Education
Associate of Science - Medical Assisting
South University
Savannah, GA10-2015
Skills
- Efficient coordination
- Accuracy and precision
- Schedule coordination
- Interpersonal communication
- Leadership
- Collaboration
- Critical thinking
- Problem-solving
- Customer service
- Task prioritization
- First Aid/CPR
- Project planning
- Written communication
- Good Telephone Etiquette
- PPE use
- Public speaking
- Customer relations
- Reliable team worker
- Efficient work pace
- Reliability and punctuality
- Food preparation
- Food safety practices
Timeline
Appointment Scheduler
Fresh Heads Lice Removal
08.2019 - Current
Medical Assistant
Pediatric Associates of Savannah
10.2015 - 08.2019
Shift Leader
Auntie Anne's
04.2015 - 10.2015
Pizza Cook
Little Caesars
10.2013 - 04.2015
Associate of Science - Medical Assisting
South University