Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aryana Lumpkin

Memphis,TN

Summary

Proactive Appointment Setter with exceptional sales and customer service strengths. Skilled in generating high-quality leads through proactive communication, tact, diplomacy, and professionalism. Talented Scheduler with a hardworking mentality and an organized approach, familiar with compliance and documentation requirements. Dedicated to offering exceptional assistance to team members and clients by coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat, with strong relationship-building abilities. Experienced Scheduler proficient in calendar management and documentation, driven to optimize procedures and improve productivity. Offering several years of administrative and customer service experience.

Overview

5
5
years of professional experience

Work History

Appointment scheduler

Ortho South
04.2021 - 02.2024
  • Managed and coordinated patient appointments effectively
  • Improved scheduling efficiency by 20%
  • Utilized medical software for seamless appointment tracking
  • Resolved scheduling conflicts, ensuring patient satisfaction
  • Contributed to the clinic's operational efficiency
  • Elevated customer satisfaction by tailoring solutions, reflecting deep cultural understanding.

tier 2 agent

Sutherland
05.2019 - 08.2021
  • Managed complex customer issues as a Tier 2 Agent at Sutherland
  • Successfully resolved 90% of escalated cases within the first call
  • Leveraged analytical skills to diagnose and address customer concerns
  • Implemented innovative solutions, enhancing customer satisfaction by 30%
  • Collaborated with team to improve internal processes, reducing resolution time by 15%.

Education

Associates - Surgical Technologist

Concorde
Memphis, TN

Skills

  • HIPAA Compliance
  • Appointment Coordination
  • Infection Prevention
  • Calendar Management
  • Remote Work Capabilities
  • Schedule Coordination
  • CRM Software
  • Chart updating
  • Data entry proficiency
  • Efficient Coordination
  • Call Screening
  • Virtual Assistance

Timeline

Appointment scheduler

Ortho South
04.2021 - 02.2024

tier 2 agent

Sutherland
05.2019 - 08.2021

Associates - Surgical Technologist

Concorde
Aryana Lumpkin