Kailea Zemen-Lindhorst
Fort Wayne,IN
Summary
Dynamic professional with extensive experience at Orthopedics Northeast, excelling in patient communication and HIPAA compliance. Proven ability to manage appointment scheduling and data entry with precision, while demonstrating strong problem-solving skills. Recognized for enhancing operational efficiency and fostering positive relationships between patients and healthcare providers.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Orthopedics Northeast
Fort Wayne, IN
01.2024 - Current
- Handled incoming calls from potential and existing patients, addressing inquiries effectively.
- Assisted with scheduling, rescheduling, and canceling patient appointments efficiently.
- Entered patient data into electronic health record system with accuracy.
- Ensured HIPAA compliance while managing confidential information.
- Verified insurance details prior to appointment booking to streamline processes.
- Facilitated communication between patients and healthcare providers as a liaison.
- Made outbound calls regarding new patient referrals and processed incoming faxes.
Office Coordinator
Latreuo Orthopedics
Fort Wayne, IN
03.2023 - 01.2024
- Managed daily mail distribution, ensuring timely sorting of incoming and outgoing correspondence.
- Tracked expenses, preparing detailed reports for management review.
- Regularly updated travel schedule for CEO to optimize itinerary management.
- Reported directly to CEO, facilitating effective communication and decision-making.
Team Lead Sales Associate
Kohls Department Store
Fort Wayne, IN
09.2019 - 03.2023
- Monitored inventory levels to ensure availability of products for customers.
- Utilized strong problem solving abilities when resolving conflicts between employees or customers.
- Provided leadership, guidance, and direction to team members.
- Assisted customers with product selection based on their needs and budget.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Education
High School Diploma -
Carroll High School
Fort Wayne, IN05-2015
Skills
- HIPAA compliance
- Patient communication
- Time management
- Data entry
- Customer service
- Problem solving
- Attention to detail
- Email management
- Telephone etiquette
References
References available upon request.
Timeline
Appointment Scheduler
Orthopedics Northeast
01.2024 - Current
Office Coordinator
Latreuo Orthopedics
03.2023 - 01.2024
Team Lead Sales Associate
Kohls Department Store
09.2019 - 03.2023
High School Diploma -
Carroll High School
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