Stacey Russo
St. Cloud,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Promo's Gourmet Catering
05.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Creating invoices and statements to customers using QuickBooks software.
- Assist customers in placing orders, fulfilling refunds and handling exchanges.
- Maintain, Order, and Monitor all Liquor inventory.
Personal Assistant / CNA
Kenneth Saunders Estate & Trust
05.2018 - 10.2021
- Answer phone calls and emails and take messages.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Supports client directly as the go-to person for all needs.
- Scheduled appointments for medical and personal needs.
- Provided daily medical needs for client.
- Maintained all Household responsibilities including Cleaning, organizing, maintenance, and bills.
- Plan travel, including flights, accommodation and ground transportation.
Education
Associate of Applied Science - Network Engineering & Cybersecurity
Valencia College
Orlando, FL01.2025
Skills
- Customer Order Management
- Account Management
- Price Quotes
- Complaint Resolution
- Data Entry
- Multitasking Abilities
- Administrative Support
- Order Processing
Timeline
Customer Service Specialist
Promo's Gourmet Catering
05.2023 - Current
Personal Assistant / CNA
Kenneth Saunders Estate & Trust
05.2018 - 10.2021
Associate of Applied Science - Network Engineering & Cybersecurity
Valencia College
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