Stacey Samii
Lititz,PA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Small Business Owner
Kalmk9oflititz
03.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Customer Service Representative
Penn Medicine
04.2021 - 11.2023
- Maintained a high level of professionalism when dealing with difficult visitors and or patients
- Handled complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction.
Office Manager
Samii Endodontics
01.2000 - 12.2010
- Greeting Patients, entering insurance information, billing, answering telephone calls, hiring employees, etc ...
Education
High School Diploma -
Hempfield High School
Landisville, PA06.1983
Skills
- Report Transcription
- Staff Training
- Credit Card Payment Processing
- Stocking and Replenishing
Certification
- Child Abuse Clearances
- FBI Clearances
References
References available upon request
Timeline
Customer Service Representative
Penn Medicine
04.2021 - 11.2023
Small Business Owner
Kalmk9oflititz
03.2021 - Current
Office Manager
Samii Endodontics
01.2000 - 12.2010
High School Diploma -
Hempfield High School
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