Microsoft 365
Stacey L. Smith
Germantown,MD
Summary
Organized and dedicated Executive Administrative Assistant professional with proven track record of providing exceptional office management skills demonstrated through 18+ years of performance. Offering keen attention to detail, organizational and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
ADMINISTRATIVE / RESEARCH ASSISTANT
disruptiveOps
Rockville, MD
03.2024 - Current
- Drafting presentations, reports, and other business documents, adhering to formatting guidelines and deadlines
- Proactively researched and identified solutions to complex problems, demonstrating initiative and resourcefulness
- Cultivating and maintaining positive relationships with clients, colleagues, and vendors, fostering a collaborative work environment
- Leveraging strong interpersonal skills to build trust and rapport with executive teams
- Other duties as assigned
FILE MAINTENANCE / SALES ASSOCIATE
Giant Food, Inc.
Germantown, MD
09.2023 - 06.2024
- Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service and accurate pricing.
- Responsible for all pricing and documentation of pricing.
- Maintains proper scan descriptions and valid item modifiers.
- Organizes timely and accurate price changes. Sorts tags and signs by department/aisle and hangs price tags and signs throughout the store.
- Researches and corrects problems including missing or damaged tags and discontinued items.
- Conducts scanning audits. Corrects new item discrepancies.
- Monitors not-on-file and hard to scan UPC codes.
- Responsible for maintenance of point-of-sale equipment and for implementing emergency procedures as required.
- Operates related equipment including scan audit devices, computers, and check stand equipment.
- Occasionally operates hand trucks, six-wheel carts and pallet jacks.
- Prevents shrink, damage and spoilage of product.
- Orchestrate sales while recording utilizing cash registers to facilitate item scanning and purchase entry
- Coordinate customers' cash and credit acceptance, process orders and ensure seamless payment
- Troubleshoot and resolve customer complaints, introduce new products and ensure a seamless shopping experience
SALES ASSOCIATE
7-Eleven
Charlestown, WV
04.2022 - 07.2023
- Provided personalized guest reception, assisted with inquiries, provided product recommendations, and addressed concerns promptly
- Facilitated the cash register, handled transactions, processed payments, and maintained proper cash drawer balances
- Stocked and organized shelves, ensuring products were neatly displayed, properly labeled, and always well-stocked
- Monitor inventory levels and communicate any stock shortages to management
- Supported cross-functional teams to achieve store goals, trained new employees, and advertised and upsold products to increase sales and exceed revenue demands.
BAKER
Weis Market, Inc.
Frederick, MD
08.2021 - 01.2022
- Delivered exceptional customer service by offering assistance, answering questions, making recommendations, and executing special orders and requests accurately
- Executed baking of various baked goods with adherence to established recipes and production schedules
- Maintained cleanliness of workspace and adhered strictly to all good safety and sanitation guidelines, including proper handling, storage, and labeling of ingredients
- Achieved quality output by monitoring product quality throughout the baking process and adjusting as required
- Executed baking and ensured all baked goods were aligned with organizational standards for taste, appearance, and freshness.
EXECUTIVE ASSISTANT/OFFICE MANAGER
40th Street B.C
Potomac, MD
11.2013 - 02.2019
- Functioned as an executive assistant to the owner/operator of a trucking company while providing support to various business departments ranging from legal affairs, maintenance, advertising, and client relations
- Oversaw various organizational departments daily to drive maximum efficiency, competency, and customer satisfaction
- Collaborated with regulatory bodies, such as the Department of Transportation, to drive the organizations to complete compliance with all laws and ordinances
- Leveraged the company's financial, marketing, labor, and operational knowledge to maintain a database with key information, including insurance, mileage, overhead costs, billing, truck routes, and diverse logistical details.
Administrative Assistant
Bradshaw's Rollback & Auto Services
Severna Park, MD
01.2012 - 11.2013
- Provided support to a 4-person office, completed daily timesheet, responded to phone calls, delivered customer service, and executed filing and faxing
- Executed inventory control of office supplies, oversaw the procurement of kitchen, bathroom, and office supplies and regularly updated lists
- Managed accounting functions, including recording vendor payables, arranging deposits, reconciling statements and collating repair paperwork for billing
- Directed front office operations to achieve profitability, cost control, and quality standards to ensure guest satisfaction.
EXECUTIVE ASSISTANT/COLLECTIONS MANAGER
McLaughlin Electric
Baltimore, MD
01.2011 - 11.2011
- Managed various accounting responsibilities, including processing vendor payables, facilitating deposits, reconciling financial statements, and compiling project documentation for invoicing purposes
- Addressed customer inquiries and concerns related to collections, including processing refunds, reviewing account adjustments, and resolving discrepancies and short payments to ensure client satisfaction
- Collaborated with sales and senior management to expedite the collection process and achieve optimal outcomes
- Cultivated and nurtured positive and productive client relationships to foster cooperation and mutual trust.
ADMINISTRATIVE ASSISTANT
ACS, Inc.
Germantown, MD
08.2010 - 09.2010
EXECUTIVE ASSISTANT
Apex Companies, LLC
Rockville, MD
09.2006 - 03.2010
EXECUTIVE ASSISTANT
URS Corporation
Gaithersburg, MD
09.2004 - 09.2006
EXECUTIVE ASSISTANT
WASTREN, Inc.
Germantown, MD
04.2003 - 06.2004
ADMINISTRATIVE ASSISTANT
Capstone Corp/U.S. Department of Energy
Germantown, MD
06.2002 - 04.2003
Education
High School Diploma -
Sherwood High School
Skills
- Administrative Support
- Customer Service
- Client Management
- Maintaining Confidentiality
- Expense Reporting
- Database Management
- Data Entry
- Process Improvement
- Spreadsheet Creation
- Quality Control
- Calendar Management
- Strategic Planning
- Documentation
- Microsoft Office Suite
- QuickBooks
- Adobe
- Trello
- Creating and Maintaining Filing Systems
- Proofreading
- Spreadsheet Management
- Data Collection
- Research Methodologies
- Document Preparation
- Payment Collection
- Payment Processing
- Travel Coordination
- Event Coordination
- Office Management
- Report Generation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Location Preference
On-SiteRemoteHybridAccomplishments
- Supported a team of 43 staff members.