Administrative Manager
North management
02 2018 - 06 2023
Hi, I’m
Stacey Snyder
Royal Oak,Michigan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
North managementRemote Royal Oak Michigan
Administrative Manager
02 2018 - 06 2023
Job overview
- Maintained strict confidentiality concerning sensitive information pertaining to company operations or personnel matters.
- Boosted client satisfaction by effectively resolving complaints and addressing concerns in a prompt manner.
- Oversaw daily office operations, ensuring smooth workflow and timely completion of tasks.
- Acted as a liaison between senior executives and their direct reports while maintaining open lines of communication.
- Liaised with cross-functional teams on various projects, fostering a collaborative approach towards achieving shared objectives.
- Analyzed data trends to inform decision-making processes, supporting the achievement of organizational goals.
Bistro FouFouTraverse City
Bar Manager
07 2016 - 02 2017
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Enhanced team productivity through effective scheduling and task delegation.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
Rounds Restaurant Traverse City
Shift Supervisor
07 2008 - 02 2017
Job overview
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
South City Limits Traverse City
Server/ Bar Manager
11 1996 - 07 2006
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Managed scheduling for bartenders and servers and handled payroll for the enrire restaurant.
Education
Post University
Bachelor Degree In Administrative Business from Business
09.2026
Skills
- Administrative support
- Account Reconciliation
- Contract negotiations
- Office administration
- Payroll and budgeting
- Credit and collections
- Performance improvement
- Complaint resolution
- Service standard compliance
- Multi-line phone talent
- Recordkeeping strengths
- CRM
Timeline
Bar Manager
Bistro FouFou
07 2016 - 02 2017
Shift Supervisor
Rounds Restaurant
07 2008 - 02 2017
Server/ Bar Manager
South City Limits
11 1996 - 07 2006
Post University
Bachelor Degree In Administrative Business from Business