Stacey Stamas
New Haven,IN
Summary
Seasoned Manager with a robust history at Allen County Public Library, Main Library, excelling in staff training and development, and strategic planning. Proven track record in enhancing team performance and customer service standards. Skilled in budget control and workforce management, consistently fostering a collaborative work environment and driving cost-effective quality improvements.
Overview
30
30
years of professional experience
Work History
Manager, Program Services
Allen County Public Library, Main Library
Fort Wayne, IN
12.2022 - 06.2024
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Planned and led team meetings to review results and communicate new and ongoing priorities.
- Resolved patron inquiries and complaints requiring management-level escalation.
- Modeled customer service standards and resolved patron problems to uphold quality service.
- Directed recruitment, hiring, and training of new staff members.
- Provided leadership during times of organizational change.
Manager, Art, Music & Media
Allen County Public Library, Main Library
Fort Wayne, IN
05.1996 - 11.2022
- Conducted performance evaluations, providing feedback and coaching for team development.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Ensured compliance with library policies.
- Delegated work to staff, setting priorities and goals.
- Modeled excellent customer service at our reference desk.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved patron problems to uphold quality service.
Assistant Manager, Art, Music & Media
Allen County Public Library, Main Library
Fort Wayne, IN
06.1994 - 04.1996
- Oversaw check-in and check-out process of materials at circulation desk.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Instructed patrons on using reference sources, card catalogs and automated information systems.
- Assisted in the creation of press releases, newsletters, and other marketing materials.
- Assisted in the development of promotional campaigns for upcoming events and projects.
- Kept watchful eye on front desk to encourage protected library environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of patrons promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Master of Science - Library and Information Science
Indiana University
Bloomington, IN05-1993
Master of Arts - Flute Performance & Pedagogy
Northern Illinois University
Dekalb, IL05-1987
Bachelor of Arts - Music Education
Indiana University-Purdue University at Fort Wayne
Fort Wayne, IN12-1984
High School Diploma -
Northrop High School
Fort Wayne, IN06-1980
Skills
- Staff training and development
- Performance evaluations
- Customer service
- Shift scheduling
- Relationship building
- Strategic planning
- Clear communication
- Emergency response
- Workforce management
- Documentation and reporting
- Conflict resolution
- Policy and procedure development
- Decision-making
- Time management
- Coaching and mentoring
- Safety procedures
- Budget control
References
- Jayne Shady, Women's Bible Study Leader at Pathway Community Church, lady.jayne73@gmail.com, 260-402-4083
- Erin Smith, Librarian at the Allen County Public Library, esmith@acpl.lib.in.us, 260-602-3651
- Nate Burnard, Manager of Circulation at the Allen County Public Library, nburnard@acpl.lib.in.us, 260-414-3160
Timeline
Manager, Program Services
Allen County Public Library, Main Library
12.2022 - 06.2024
Manager, Art, Music & Media
Allen County Public Library, Main Library
05.1996 - 11.2022
Assistant Manager, Art, Music & Media
Allen County Public Library, Main Library
06.1994 - 04.1996
Master of Science - Library and Information Science
Indiana University
Master of Arts - Flute Performance & Pedagogy
Northern Illinois University
Bachelor of Arts - Music Education
Indiana University-Purdue University at Fort Wayne
High School Diploma -
Northrop High School
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