- I enjoy helping others and giving back to the community
- Volunteering
- Youth mentor, providing guidance and support to empower the next generation of leaders
Stacey Steele
Atlanta
Summary
Experienced with early childhood education, focusing on creating nurturing and educational environment. Delivers engaging and developmentally appropriate activities that support children's growth. Track record of effective communication with both children and parents, fostering trust and collaboration.
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Specialist – Fire Property Stewardship
State Farm Insurance Companies
Dunwoody, Ga
07.2023 - Current
- Serve as first point of contact for individuals crisis-related situations
- Conducts detailed intake conversations to gather background information and determine next steps
- Review documentation to assess eligibility and appropriate case direction.
- Maintain accurate electronic records and ensure required documentation is collected prior to resolution.
- Communicate complex processes clearly and calmly to individuals experiencing heightened stress
Eligibility & Documentation Review Specialist
Georgia Department of Community Affairs
Atlanta, Ga
10.2021 - 06.2023
- Screened high-volume applications for program eligibility, reviewing financial and
supporting documentation.
• Requested and collected required documentation prior to approval to ensure
compliance.
• Entered demographic and case information into database systems while
maintaining strict confidentiality.
• Collaborated with internal teams to resolve complex cases requiring further review.
Team Member – Insurance Agency
Ronnie Cail State Farm Insurance Agency
Snellville, Ga
05.2016 - 10.2021
- Collected and analyzed customer data to recommend insurance products, utilizing insights to tailor offerings and meeting client needs, contributing to sales growth.
- Provided support to clients by helping them understand their insurance needs and guiding them through policy options.
- Worked collaboratively with the claims, underwriting, and sales teams to ensure accurate policy information and timely service.
- Assisted in the processing of insurance claims and policy renewals, ensuring customer satisfaction and compliance with regulations.
- Contributed to team goals by consistently meeting or exceeding individual performance targets, contributing to the overall success of the agency.
Processor
Assurant
Duluth, Ga
10.2013 - 05.2016
- Processed escrow and non-escrow payments and reconciled discrepancies, analyzing payment patterns to identify trends and provide insights for process improvement.
- Ensured accurate tracking and posting to client accounts.
- Utilized data to inform decisions, providing detailed reports on payment performance and customer account statuses.
- Contributed to team goals by improving the accuracy and timeliness of payment processing.
- Actively adapted to changes in payment processing systems, applying new technologies to enhance efficiency and reduce manual errors.
Daycare Teacher
Wonderland Day Care
Swainsboro, GA
01.2010 - 10.2013
- Designed and implemented age-appropriate lesson plans to support child development and learning objectives.
- Fostered a safe and nurturing environment, promoting emotional and social growth among children.
- Collaborated with parents to communicate progress, address concerns, and enhance child well-being.
- Developed engaging activities that stimulate creativity, critical thinking, and problem-solving skills in children.
Education
Bachelor of Arts - Psychology Focus On Child & Adolescent Development
Southern New Hampshire University
04-2026
Ph.D. - Developmental Psychology
Walden University
Minneapolis, MN04-2029
Skills
- Quickly adapts to evolving technologies and business processes, with a focus on finding innovative solutions to improve business operations
- Strong work ethic
- Social development activities
- Behavior modeling
- Child development
- Passionate about finding innovative solutions to business challenges, with a constant drive to explore opportunities for improvement
- Child safety
- Lesson planning
Certification
- Certified Teacher as of May 2026
Interests
Timeline
Claims Specialist – Fire Property Stewardship
State Farm Insurance Companies
07.2023 - Current
Eligibility & Documentation Review Specialist
Georgia Department of Community Affairs
10.2021 - 06.2023
Team Member – Insurance Agency
Ronnie Cail State Farm Insurance Agency
05.2016 - 10.2021
Processor
Assurant
10.2013 - 05.2016
Daycare Teacher
Wonderland Day Care
01.2010 - 10.2013
Bachelor of Arts - Psychology Focus On Child & Adolescent Development
Southern New Hampshire University
Ph.D. - Developmental Psychology
Walden University