Stacey Stoddard
Orange Park,FL
Overview
5
5
years of professional experience
Work History
Lead Freight Manager
Biglots
Jacksonville , Florida
01.2024 - 03.2025
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Evaluated current procedures for freight handling processes to maximize efficiency and effectiveness.Completed day-to-day duties accurately and efficiently.Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.qMaintained updated knowledge through continuing education and advanced training.Implemented and planned warehouse safety and security programs and activities.
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Implemented and planned warehouse safety and security programs and activities.
Asst Manager
Doller Tree
Orange Park , FL
06.2020 - 01.2024
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved conflicts between team members in an effective manner.
- Produced thorough, accurate and timely reports of project activities.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations and company policies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Jefferson Twsp High School
Lake Hopatcong, NJ06-1991
Skills
- Freight management
- Inventory management
- Safety compliance
- Data analysis
- Logistics coordination
- Project management
- Time management
- Problem solving
- Staff scheduling
- Team leadership
- Customer relationship management
References
References available upon request.
Timeline
Lead Freight Manager
Biglots
01.2024 - 03.2025
Asst Manager
Doller Tree
06.2020 - 01.2024
High School Diploma -
Jefferson Twsp High School