Stacey Swisher
Littleton,CO
Summary
Resourceful Lead Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Account Manager
Summit One Source
06.2018 - Current
- Ensuring iSolved competency within the platform by taking continuous training and utilizing the accessible resources within the iSolved University.
- Resolve payroll discrepancies quickly and successfully.
- Perform calculations in overtime, vacation, and sick hours to provide accurate data within iSolved.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
- Help the overall Team with any inquiries they may need additional help with.
Training/QA Supervisor
The CE Shop
01.2014 - 01.2018
- Administered new hire training to ensure all job material and expectations were covered.
- Provided follow up training and state requirement trainings when needed.
- Handled all customer escalations. De-escalating and providing solutions that were acceptable to company policy.
- Evaluated interactions between associates and customers to assess personnel performance.
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
Inside Sales Representative
The Ce Shop
02.2015 - 09.2017
- Cold call 150 prospects per day
- Find creative ways to successfully close sales over the phone
- Sale with integrity, ensuring all education requirements were being met for the agent’s real estate license renewal(s).
Customer Service Representative
The Ce Shop
12.2014 - 02.2015
- Chat with three customers simultaneously, meeting response time, length of chat and Quality Assurance metrics
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Find creative ways to successfully resolve customer service issues for customers
- Memorize state requirements for real estate agents to ensure compliance is being met.
Technical Support Specialist
DISH Network
06.2010 - 12.2014
- Assisted customers in identifying issues and explained solutions to restore the DISH service and functionality.
- Responding to transferred chats, which consisted of assisting customers and first level representatives with advanced technical issues, scheduling on-site technician appointments when needed, and creating replacement equipment orders.
- Assisting customers with inquiries regarding website issues, remote access or on demand inquiries, and handling the most complex internal/external queries across a range of offered products.
- Following clearly defined, practices and Standardized Operating Procedures to ensure Quality Assurance
Education
Associate of Arts - Business Administrative
Arapahoe Community College
Littleton, CO05.2020
High School Diploma - undefined
Farmington High School
2007
Skills
- Leadership
- Team Player
- Time Management
- Problem Solving
- Client Rapport-Building
- Excellent Communication Skills
Additional Information
Proficient in:
- iSolved
- Zoho Suite
- Hubspot
- Excel
Certification
Certified Payroll Professional Certification obtained April 13th, 2023
Timeline
Lead Account Manager
Summit One Source
06.2018 - Current
Inside Sales Representative
The Ce Shop
02.2015 - 09.2017
Customer Service Representative
The Ce Shop
12.2014 - 02.2015
Training/QA Supervisor
The CE Shop
01.2014 - 01.2018
Technical Support Specialist
DISH Network
06.2010 - 12.2014
Associate of Arts - Business Administrative
Arapahoe Community College
High School Diploma - undefined
Farmington High School
Similar Profiles
Sylvia E. RossSylvia E. Ross
Emergency Medical Services Volunteer at Summit First Aid Squad, Summit, NJEmergency Medical Services Volunteer at Summit First Aid Squad, Summit, NJ
Ariana SalazarAriana Salazar
Travel Nurse, Emergency Department at Alta Bates Summit Medical Center Summit CampusTravel Nurse, Emergency Department at Alta Bates Summit Medical Center Summit Campus
Braiden Chamberlain MSN, RNBraiden Chamberlain MSN, RN
Per Diem Registered Nurse at Alta Bates Summit Medical Center Summit CampusPer Diem Registered Nurse at Alta Bates Summit Medical Center Summit Campus
Vincent RoeVincent Roe
Service Lot Manager at Mercedes-Benz of LittletonService Lot Manager at Mercedes-Benz of Littleton
Jonah CullenJonah Cullen
Late Model Stock Car Driver at Self Employed- JC Racing, LLCLate Model Stock Car Driver at Self Employed- JC Racing, LLC