Stacey Trotter-McGee
Lebanon,TN
Summary
Dynamic professional with a proven track record at CVS Pharmacy, excelling in leadership and operational efficiency. Enhanced employee engagement and reduced turnover through effective communication and workforce development strategies. Demonstrated critical analysis skills by implementing initiatives that improved performance and increased revenue. Proficient in regulatory compliance and team coordination.
Overview
23
23
years of professional experience
Work History
Shift Supervisor Trainee
CVS HEALTH CORPORATION
01.2020 - 10.2024
- Reduced employee turnover by fostering a positive work atmosphere and addressing concerns promptly.
- Ensured high-quality product presentation through proper merchandising techniques and adherence to company standards.
- Assisted management in creating employee performance evaluations, identifying areas for improvement and growth opportunities.
- Coordinated with other supervisors to ensure smooth operations across all shifts.
- Oversaw daily shift operations, maintaining high standards of cleanliness, organization, and compliance throughout the facility.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Collection Customer Service Representative
Ford Motor Credit Company
01.2002 - 05.2019
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
- Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Education
GED -
Cohn High School
Nashville, TN05.1995
Skills
- Proficient Leadership
- Engagement Strategies
- Team Coordination
- Workforce Development
- Regulatory Compliance
- Effective Verbal Communication
Timeline
Shift Supervisor Trainee
CVS HEALTH CORPORATION
01.2020 - 10.2024
Collection Customer Service Representative
Ford Motor Credit Company
01.2002 - 05.2019
GED -
Cohn High School
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