Stacey Washington
Denver,CO
Summary
Safety-conscious Meter Technician with extensive knowledge of handheld technologies and physical capacity to handle varying temperatures and climates with efficiency. Focused individual with more than 2 years' expertise promoting effective customer service and assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Electric Meter Technician
Olameter
06.2021 - Current
- Checked for damage to identify and report potential issues affecting service quality or billing accuracy.
- Replaced on average 70 functioning meters and tested to verify operational status per day.
- Trained new meter technicians to apply best practices and comply with safety procedures.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
Customer Service Specialist
2-10 Home Buyers Warranty
09.2019 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed over 60 incoming calls per day and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Supervisor
Royal Crest Dairy Inc.
04.2017 - 04.2019
- Conducted new hire training on over 5 different routes with preferred work methods and safety.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Monitored project performance to identify areas of improvement and make adjustments.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Science - Business Administration And Management
Barton County Community College
Great Bend, KSSkills
- Diagnostic Test Performance
- Meter Inspections
- Safety Training
- Installing Electrical Components
- Meter Maintenance
- Operations Oversight
Certification
- NICET Certification Training - 6/19/2023 - 9/25/2023
Timeline
Electric Meter Technician
Olameter
06.2021 - Current
Customer Service Specialist
2-10 Home Buyers Warranty
09.2019 - 06.2021
Supervisor
Royal Crest Dairy Inc.
04.2017 - 04.2019
Bachelor of Science - Business Administration And Management
Barton County Community College
- NICET Certification Training - 6/19/2023 - 9/25/2023
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