Stacey Wiggs
Summary
Licensed and customer-focused Insurance Account Representative with a proven history of supporting a State Farm agent's office. Currently preparing to relocate back to the Kansas City area, excited to contribute to a dynamic team environment. Skilled in servicing insurance policies, handling customer inquiries, and driving policy growth through relationship building. Acknowledged for delivering personalized service, maintaining accurate customer records, and assisting in meeting agency goals while committed to protecting customers' most valuable assets and upholding State Farm's renowned reputation for excellence.
Overview
22
22
years of professional experience
Work History
Account Representative
Maureen Darby State Farm
08.2022 - Current
- Property & Casualty licensed in Missouri and Arkansas.
- Provide exceptional customer service by promptly addressing inquiries and resolving issues.
- Manage policy changes and updates in a timely and accurate manner.
- Assist in the resolution of claims issues, acting as a liaison between customers and claims adjusters when necessary.
- Handle high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Take initiative to assist in multiple areas of agency operations, ensuring smooth workflow and quality customer service.
Fitness Center Representative
City of Blue Springs, Parks & Recreation
07.2021 - 04.2022
- Promoted programs and services, increasing memberships. Organized citywide events to enhance members' physical and social welfare. Resolved patrons' concerns quickly using sound judgment and customer service skills. Educated patrons on using electronic body scanners to track progress and achieve goals.
Doctor's Assistant
Blue Springs Animal Hospital
01.2021 - 06.2021
- Compiled patient workups to streamline intake process. Transcribed dictated notes for accurate medical data during appointments, creating more time for concerns. Counseled patients on illnesses and treatments, increasing knowledge and satisfaction. Completed invoices and collected payments to reduce discharge times.
Assistant Supervisor
Ahtna Engineering Services
04.2003 - 09.2019
- Managed team of 20 contractors while ensuring Social Security compliance.
- Maintained government security clearance throughout employment.
- Analyzed training gaps, developed solutions, and oversaw implementation.
- Created and enforced safety procedures and quality standards.
- Conducted quality control reviews for continuous compliance.
- Promoted a positive work environment, maximizing productivity and adhering to policies, resulting in profitable contract years.
Education
Associate of Arts -
Metropolitan Community College
Lee’s Summit, MOSkills
- Dedicated work ethic
- Analytical thinking skills
- Proficient conflict resolution
- Customer-focused
- Teamwork and collaboration
- Meticulous attention to detail
Timeline
Account Representative
Maureen Darby State Farm
08.2022 - Current
Fitness Center Representative
City of Blue Springs, Parks & Recreation
07.2021 - 04.2022
Doctor's Assistant
Blue Springs Animal Hospital
01.2021 - 06.2021
Assistant Supervisor
Ahtna Engineering Services
04.2003 - 09.2019
Associate of Arts -
Metropolitan Community College
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