ANGEL JOHNSON
Clearwater
Summary
Energetic, charismatic and reliable professional dedicated to working with a diverse group of people. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals. Strong organization skills with the ability to independently plan and meet deadlines. A commitment to success everyday by maintaining a positive, ethical, adaptive and motivated attitude.
Overview
19
19
years of professional experience
Work History
Account Manager
SimplyIOA
05.2023 - Current
- Enhanced client satisfaction by building strong relationships and promptly addressing needs.
- Achieved high client retention through exceptional service and proactive needs anticipation.
- Managed diverse account portfolios, ensuring effective communication and swift problem resolution.
- Resolved escalated issues, maintaining positive relationships and preventing client loss.
- Conducted account reviews to identify improvement areas and ensure ongoing success.
- Collaborated with sales to identify upsell opportunities and expand the client base.
- Maintain current and accurate data for all clients.
- Issuing binders for all lines.
- Processing policy changes and payments.
Agency Manager
Allstate - Bednark Insurance
02.2011 - 05.2023
- First point of contact for clients, advising appropriate coverage that fits their needs with the highest level of integrity.
- Maintain current and accurate data for all clients.
- Issuing binders for all lines.
- Processing policy changes and payments.
- Responsible for retention, reviewing renewals and processing cancellations.
- Managing banking and legal document compliance.
- Market business to generate growth.
- Manage Agency Commercial lines.
Optometric Technician
Dr. John L. Meyers and Associates
03.2009 - 01.2011
- Ensured optimal patient experience by preparing examination rooms and arranging necessary equipment.
- Conducted diagnostic tests, accurately recording and measuring vision for comprehensive patient assessments.
- Tested eye function, facilitating precise evaluations to support optometric diagnoses.
- Instructed patients on proper techniques for inserting and caring for contact lenses, enhancing patient confidence.
- Performed clerical duties, efficiently scheduling appointments to maximize office productivity.
- Managed patient files, maintaining accurate records to support streamlined patient care and communication.
- Assisted in patient education about eye health and preventative measures during consultations.
Optometric Technician
Vision Works
05.2007 - 03.2009
- Ensured optimal patient experience by preparing examination rooms and arranging necessary equipment.
- Conducted diagnostic tests, accurately recording and measuring vision for comprehensive patient assessments.
- Tested eye function, facilitating precise evaluations to support optometric diagnoses.
- Instructed patients on proper techniques for inserting and caring for contact lenses, enhancing patient confidence.
- Performed clerical duties, efficiently scheduling appointments to maximize office productivity.
- Managed patient files, maintaining accurate records to support streamlined patient care and communication.
- Assisted in patient education about eye health and preventative measures during consultations.
Education
Certified Adjuster License - All Lines
Florida Insurance College
03.2023
Property & Casualty General Lines - undefined
Florida Insurance College
02.2023
Life, Health & Variable Annuity - undefined
Florida Insurance College
02.2019
Customer Service Representative - undefined
Central Insurance School
04.2011
Skills
- Clear, concise oral and written communication skills
- Professional and courteous at all times
- Exceptional customer service skills
- Meticulous attention to detail
- Dedicated work ethic
- Comprehensive understanding of insurance laws and regulations
- Account management
- Teamwork and collaboration
- Goal oriented
- Effective problem resolution
- Reporting proficiency
- Applied Epic Experience
- Work with Excess & Surplus lines
- 14 years NFIP experience
- 14 years Citizens experience
- 2-20/2-15/6-20
Accomplishments
- 2024 IOA Account Manager of The Quarter
- 2025 IOA Account Manager of The Year
Timeline
Account Manager
SimplyIOA
05.2023 - Current
Agency Manager
Allstate - Bednark Insurance
02.2011 - 05.2023
Optometric Technician
Dr. John L. Meyers and Associates
03.2009 - 01.2011
Optometric Technician
Vision Works
05.2007 - 03.2009
Property & Casualty General Lines - undefined
Florida Insurance College
Life, Health & Variable Annuity - undefined
Florida Insurance College
Customer Service Representative - undefined
Central Insurance School
Certified Adjuster License - All Lines
Florida Insurance College