Stacey Wiley
Hutto,TX
Overview
8
8
years of professional experience
Work History
Loan Processor
Visio Lending
07.2024 - Current
- Set up and completed loan submission packages.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Permit Coordinator
ARS Rescue Rooter
11.2022 - Current
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Assisted clients in navigating complex permitting requirements, facilitating successful project completion.
- Streamlined permit processes by coordinating with multiple departments and agencies.
- Provided exceptional customer service throughout the permitting process, fostering client satisfaction and repeat business.
Server
Chilis's Bar and Grill
03.2022 - 09.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front Desk Associate
Best Western Posada Royale Hotel And Suites
02.2020 - 03.2021
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Office Administrative Assistant
Giant Partners
01.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Esthetics
Marinello Schools of Beauty
Simi Valley02.2013
High School Diploma -
Santa Susana Performing Arts High School
Simi Valley, CA06.2001
Skills
- Proficient in Office, Word, Point, Excel, Teams
- Point-of-sale system
- Customer service
- Positive and professional
Timeline
Loan Processor
Visio Lending
07.2024 - Current
Permit Coordinator
ARS Rescue Rooter
11.2022 - Current
Server
Chilis's Bar and Grill
03.2022 - 09.2022
Front Desk Associate
Best Western Posada Royale Hotel And Suites
02.2020 - 03.2021
Office Administrative Assistant
Giant Partners
01.2018 - 02.2019
Esthetics
Marinello Schools of Beauty
High School Diploma -
Santa Susana Performing Arts High School