Stacey Williams
Pontiac,MI
Summary
Accomplished Public Safety Officer with a proven track record at Lansing School District, adept in surveillance techniques and conflict de-escalation. Enhanced community safety through strategic security management and exceptional community relations, achieving significant reductions in incident rates. Demonstrates critical thinking and integrity, ensuring effective emergency response and public trust.
Overview
11
11
years of professional experience
Work History
Public Safety Offico
Lansing School District
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
- Prevented property damage by identifying potential hazards during routine inspections of residential areas and commercial establishments.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.
- Managed traffic flow during special events or road closures, ensuring minimal disruption to motorists while prioritizing pedestrian safety.
- Applied principles of law enforcement and fire protection.
- Improved community relations through proactive engagement with local residents and businesses, addressing concerns and providing information on public safety initiatives.
- Conducted comprehensive risk assessments for events and facilities, implementing appropriate security measures to ensure public safety.
- Served as a liaison between the public safety department and neighborhood watch groups, fostering collaborative relationships that deterred criminal activity.
- Assisted in the evacuation of buildings during fire alarms or other emergencies, ensuring the safe and orderly exit of occupants.
- Attended public gatherings to maintain order.
- Coordinated with social service agencies to address issues related to homelessness, substance abuse, or mental health that impacted community safety.
Security Officer
Ingham County Mental Health
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Assistant Manager
Nino Salvaggio International Market
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Correctional Officer
State Of Michigan Psychiatric Hospital
Jackson MI
04.1994 - 05.2005
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Education
Criminal Justice
Michigan State University
East Lansing, MICriminal Justice
Lansing Community College
Lansing, MI1996
Skills
- De-escalation Strategies
- First Aid Certified
- Report Preparation
- Emergency Response
- Physical Fitness
- Conflict de-escalation
- Surveillance techniques
- Self-defense techniques
- Safety Regulations
- Firearms knowledge
- Integrity and ethics
- Security management
- Traffic Control
- Knowledge of city ordinances
- Accident investigation
- Critical Thinking
Timeline
Correctional Officer
State Of Michigan Psychiatric Hospital
04.1994 - 05.2005
Public Safety Offico
Lansing School District
Security Officer
Ingham County Mental Health
Assistant Manager
Nino Salvaggio International Market
Criminal Justice
Michigan State University
Criminal Justice
Lansing Community College