Stacey Williams
Washington
Summary
Accommodating individual with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional, Commended for diffusing complaints and handling customer inquiries in courteous manner.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Certifications:
Complaint Resolution Official
Ground Security Coordinator
Customer Care TTT
Overview
14
14
years of professional experience
Work History
Customer Care Manager
Piedmont Airlines
08.2014 - Current
- Supervise Customer service agents to successfully store, remove and transport customer baggage
- Supervise Usage of airline computer system to create airline tickets and boarding passes
- Supervise verification of identification and travel documents to efficiently board passengers for on-time departure
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Manager role includes Administrative duties involving microsoft teams, excel and word. Completing incident and shift reports, and updating employees time for payroll
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Maintaining a safe working environment for all employees and also onboard aircraft.
Administrative Assistant
Firm Faith Foundation Academy
02.2012 - 08.2014
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Shipping Clerk
Communication Test Design INC
11.2010 - 02.2012
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours
- Updated database with changes in carrier status
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts
- Received incoming shipments, compared contents against associated records and transmitted to proper department
Education
Associate Degree - Business Administration
Pace Institute
Reading, PA06-2009
Diploma - undefined
Reading High School
Reading, PASkills
- Daily reports
- Clear and effective communications
- Composure under high pressure
- Database management
- Data file transferring
- Profitability and revenue generation
- Performance monitoring
- Training and mentoring
- Problem-solving abilities
- Delegation and supervision
- Multitasking Abilities
- Adaptability and flexibility
- Effective communication
- Active listening
- Verbal and written communication
- Decision-making
- Problem resolution
- Self motivation
Education
Reading, PA,Reading, PA
Timeline
Customer Care Manager
Piedmont Airlines
08.2014 - Current
Administrative Assistant
Firm Faith Foundation Academy
02.2012 - 08.2014
Shipping Clerk
Communication Test Design INC
11.2010 - 02.2012
Diploma - undefined
Reading High School
Associate Degree - Business Administration
Pace Institute
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