Stacey Williams
Fresno,CA
Summary
Customer-focused professional with experience in sales, healthcare concierge services, and insurance verification. Skilled in benefits education, eligibility, enrollment, and explaining co-pays and coverage details. Known for delivering personalized service and resolving issues efficiently.
Overview
12
12
years of professional experience
Work History
Sales Specialist
Apple
Fresno
08.2022 - Current
- Adapts to new products and features
- Introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions,and turning curious visitors into loyal customers.
- Maintain strong product knowledge and mentor others in the store
- Demonstrates Apple's values of inclusion and diversity in daily activities helps reinforce the company's commitment to these principle.
Health Concierge
BSwift
Fresno
08.2017 - 08.2022
- Manage eligibility verification for medical services and enrollment processes for new members, policy renewals, plan changes, and terminations.
- Explain insurance benefits and coverage details to members, including what services are covered under their plan, exclusions, limitations.
- Communicate financial responsibilities to members by breaking down deductibles, co-pays, coinsurance, and out-of-pocket maximums.
- Guide members through the claims process, including reviewing Explanation of Benefits (EOB) statements and resolving claim issues or benefit inquiries.
Customer Service Representative
Alorica
Fresno
08.2013 - 08.2017
- Answer incoming calls from customers regarding account inquiries, billing issues, service plans, device support, and promotions.
- Assist customers with troubleshooting mobile devices, network issues, and service outages.
- Provide detailed information on rate plans, add-ons, and upgrades, helping customers select services that meet their needs.
- Process payments, adjust billing discrepancies, and explain charges or fees clearly.
- Handle account changes such as plan upgrades, number transfers, and account cancellations.
Education
Fresno High School
Fresno, CA06.2011
Skills
- Organized and Efficient
- Problem Solving Skill
- Performance Tracking
- Sales expertise
- Insurance verification
- Healthcare
- Customer assistance
- Data entry
- Call center operations
- Medical insurance
Timeline
Sales Specialist
Apple
08.2022 - Current
Health Concierge
BSwift
08.2017 - 08.2022
Customer Service Representative
Alorica
08.2013 - 08.2017
Fresno High School