Stacey Young

• Increase Customer Satisfaction by providing high-quality services and timely communication.
• Manage Daily Operations for optimal efficiency, streamlining processes to reduce costs.
• Develop and Implement Successful Marketing Strategies, resulting in increased brand awareness and customer base.
• Establish Strong Relationships With Suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Implement Effective Financial Management Practices, improving cash flow and profitability.
• Cultivate A Positive Work Environment, leading to higher employee retention rates and overall job satisfaction.
• Provide Exceptional Customer Service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Overseeing Inventory Management, reducing waste and maintaining adequate stock levels to meet demand.
• Negotiate Contracts With Vendors to secure favorable terms for the business.
• Maximize Revenue by identifying new market opportunities and implementing targeted sales strategies.
• Improve Safety Standards by regularly reviewing protocols and implementing necessary updates.
• Facilitate Open Communication channels among staff members, promoting teamwork for enhanced performance.
• Develop Long-Term Strategic Goals for the business based on market trends analysis.
• Enhance Team Productivity by creating and maintaining well-organized schedules for multiple departments.
• Collaborate With Management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
• Resolve Scheduling Conflicts promptly, minimizing disruptions to daily operations.
• Assist in Employee Onboarding by developing comprehensive training schedules tailored to individual learning needs.
• Increase Schedule Adherence through consistent monitoring and real-time adjustments as needed.
• Contribute to Successful Project Completion by ensuring timely assignment of necessary resources and personnel.
• Maintain Accurate Records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
• Streamline Communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
• Support Business Growth by proactively identifying opportunities for improved resource allocation and workforce optimization.
• Speak Professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Assess Income and Expenses and adapted plans to improve profit levels.
• Train and Motivate Employees to perform daily business functions.
• Foster Strong Professional Network and partnership building skills to connect with quality leads.

The Call Center Director is responsible for the successful and efficient operation of the call center, ensuring that it meets its performance targets, provides excellent customer service, and contributes to the organization's overall success:

• Strategic Planning - Responsible for developing and implementing the call center's strategic vision and goals.
• Performance Management - Monitor and manage the performance of the call center, including key performance indicators (KPIs) such as average handle time, first call resolution, customer satisfaction, and service level agreements.
• Team Leadership - Provide leadership and guidance to the call center team, supervisors, and agents. Set performance expectations, establish clear goals, and provide coaching and training to develop the team's skills and capabilities. All while fostering a positive work environment that promotes employee engagement and motivation.
• Budgeting and Resource Allocation - Develop and manage the call center's budget. Allocate resources effectively, ensuring optimal staffing levels, technology investments, and infrastructure requirements. Identify cost-saving opportunities and make.
• Process Improvement - Identify opportunities for process improvement within the call center. Analyze workflows, identify bottlenecks, and implement strategies to enhance operational efficiency and streamline processes.
• Customer Experience Management - Ensure that the call center provides exceptional customer service. Develop and implement strategies to enhance the customer experience, such as implementing quality assurance programs, customer feedback mechanisms, and customer-centric training initiatives.
• Vendor Management - Manage relationships with external vendors and stakeholders that provide services or support to the call center. This includes negotiating contracts, monitoring performance, and ensuring service level agreements are met.
• Reporting and Analysis -Generates reports and analyzes call center data to evaluate performance, identify trends, and make data-driven decisions. Provide regular reports to senior management, highlighting key metrics, achievements, challenges, and recommendations.
• Compliance and Quality Assurance - Ensure that the call center operations comply with industry regulations, organizational policies, and quality standards. Implement quality assurance processes, monitor compliance, and address any issues or gaps in adherence to regulatory requirements.
• Technology and Systems - Stays informed about emerging technologies, industry trends, and best practices in call center management. Evaluate and implement new technologies and systems to improve operational efficiency, enhance customer service, and streamline workflows.
• Crisis Management - Develop contingency plans, coordinate with relevant stakeholders, and ensure business continuity.
• Purchasing - Controlled costs and maximized spending through restructuring of budgets related to labor, capital assets, inventory purchasing and technology upgrades.
• Enhance Team Productivity by creating and maintaining well-organized schedules for multiple departments.
• Collaborate With Management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
• Resolve Scheduling Conflicts promptly, minimizing disruptions to daily operations.
• Employee Onboarding by developing comprehensive training schedules tailored to individual learning needs.
• Increase Schedule Adherence through consistent monitoring and real-time adjustments as needed.
• Contribute to Successful Project Completion by ensuring timely assignment of necessary resources and personnel.
• Maintain Accurate Records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
• Streamline Communication between departments by serving as a liaison for scheduling-related inquiries and concerns.

As a utility worker I was put where needed and did numerous jobs throughout the paper mill

• 5th Hand - Assisted the 3rd and 4th hand in their job duties. Assisted the Backtender with threading the paper machine. Responsible for housekeeping duties around the paper machine and winder.
• 4th Hand - Operated the core cutter and roll eject part of the winder. Responsible for quality controls and labeling for the rolls that were produced. Assisted in the threading of the paper machine.
• Wrapper - Operated the roll wrap machine. Responsible for correctly labeling each roll as well as making sure each finished roll met customer specifications.
• Loader - Transferred finished rolls from the wrapper to the warehouse where they were either stored or loaded onto semi trailers or railcars. Responsible for completing roll orders and working with truck drivers.
• Material Handler - Unloaded semi trailers of scrap paper bales. Loaded the conveyor and emptied carts. Transported empty trailers to the hill and brought in bales from the pads.

• Improved client satisfaction by implementing customized IT solutions tailored to their specific needs.
• Streamlined business processes for increased efficiency through the integration of advanced technological systems.
• Enhanced data security with comprehensive risk assessments and implementation of robust cybersecurity measures.
• Reduced system downtime, proactively monitoring and maintaining network infrastructure to ensure optimal performance.
• Increased productivity by automating repetitive tasks using custom-developed scripts and tools.
• Managed project timelines and budgets effectively, ensuring successful completion within allocated resources.