Stacey Ann Johnson
Dorchester,MA
Summary
Professional with strong background in communication, ready to drive impactful initiatives. Skilled in crafting compelling messages, managing public relations, and enhancing brand reputation. Known for effective team collaboration and adapting to evolving needs. Reliable with excellent interpersonal and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Communication Specialist
Horry County Public Safety
02.2024 - Current
- Coordinate schedules and dispatch resources for emergency responses.
- Maintain detailed records and manage high-pressure communications effectively.
- Collaborate with teams to ensure timely and efficient execution of priorities.
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
- Trained employees on effective communication techniques, improving overall team performance and collaboration.
Retail Store Manager
Westgate Resort Ocean Front
03.2016 - 10.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Directed daily operations, including staff scheduling, training, and performance management.
- Developed and maintained organizational systems to track and achieve financial objectives.
Delivered superior customer service, managing critical relationships with clients and stakeholders. - Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Front Desk Agent
Bluegreen Vacations
05.2020 - 05.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Store Consultant
FedEx
08.2019 - 12.2019
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Retail Sales Specialist
Royal Caribbean International
01.2011 - 12.2016
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
Education
Bachelor - Criminal Justice
Strayer University
Charleston, SC06.2023
Skills
- Verbal communication
- Community engagement
- Editing and proofreading
- Crisis management
- Time management
- Team collaboration
- Task prioritization
- Event planning
Certification
- FEMA Certification: Leadership and Influence (2022)
- FEMA Certification: National Incident Management System (2022)
- FEMA Certification: Public-Private Partnerships (2022)
- CPR Certified (BLS Provider) Exp 02/2027
Timeline
Communication Specialist
Horry County Public Safety
02.2024 - Current
Front Desk Agent
Bluegreen Vacations
05.2020 - 05.2022
Store Consultant
FedEx
08.2019 - 12.2019
Retail Store Manager
Westgate Resort Ocean Front
03.2016 - 10.2023
Retail Sales Specialist
Royal Caribbean International
01.2011 - 12.2016
Bachelor - Criminal Justice
Strayer University