Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

STACEY D. WERNER

HOUSTON,TX

Summary

40+ years in Customer Service based jobs, people and their needs are my priority and specialty. Reliability, flexibility, spontaneity, natural ability to cultivate trust through empathy and calm under pressure are a few traits that have made my professional experience noteworthy. Willing to and have gone the Extra Mile. Strong belief that we are all created equal and that there is no other rule more important than the Golden Rule.

Overview

33
33
years of professional experience

Work History

Cashier/Customer Service

HEB Grocery Store
12.2015 - Current
  • Welcome and assist customers in their checkout process.
  • Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
  • Enable customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Help customers navigate applications and in-store technology to deliver best-in-class experiences.


Floral Assistant

HEB Grocery Store
07.2017 - 11.2019
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prepared potted plants and bouquets based on customer requirements.
  • Collaborated closely with customers to create unique designs for bouquets and gifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Imparted knowledge on plants and flowers to customers.

Creator/Owner/Operator

CARIBBEAN BOL Bowling Center
01.2000 - 08.2015
  • Created and brought into existence this 10 lane Bowling and Entertainment Center.
  • Overall Management of Center and Employees in all areas (customer service, mechanical and technical, restaurant and building maintenance.)
  • Administration, Accounting and Office Functions.
  • Training of Employees in all areas with the exception of maintenance and repair of bowling equipment.
  • Promotion and Public Relations.
  • Set-up and Managed Bowling Leagues.
  • Organized and Supervised Charity and Community Service Events.
  • Bowling Instructor.

Public Relations and Sales Manager

3 Shop Emporium/Viva Mexico/Palmeras Restaurant
01.1994 - 12.2000
  • Established and nurtured amicable and prosperous relationships as liaison between our handcraft stores and restaurant and the Onboard Port Lecturers or Cruise Directors responsible for promoting our businesses onboard the cruise ships that visited the port of Cozumel, Mexico.
  • Tracked store sales of cruise ships.
  • Negotiated print ad costs for onboard cruise ship magazines.
  • Created promotions and promotional materials.

Manager T-Shirt Shop

World Famous CARLOS 'N CHARLIES
01.1991 - 12.1994
  • Supervised Sales Personnel.
  • Purchasing and Inventories.
  • In-House Publicity and Promotions.
  • Accounting and Office Funcions.

Education

Bachelor of Science - Communications: Radio-Television-Film Production

University of Texas At Austin
Austin, TX
05.1985

Skills

  • Adaptable and Flexible
  • Cooperative Attitude
  • High-Volume Environments
  • Conversant in Spanish
  • Microsoft Office
  • Customer Satisfaction
  • Customer Relationship Management
  • Telephone Management

Accomplishments

Woman of Distinction award 2016 HEB Grocery

Languages

Spanish
Native or Bilingual

Timeline

Floral Assistant

HEB Grocery Store
07.2017 - 11.2019

Cashier/Customer Service

HEB Grocery Store
12.2015 - Current

Creator/Owner/Operator

CARIBBEAN BOL Bowling Center
01.2000 - 08.2015

Public Relations and Sales Manager

3 Shop Emporium/Viva Mexico/Palmeras Restaurant
01.1994 - 12.2000

Manager T-Shirt Shop

World Famous CARLOS 'N CHARLIES
01.1991 - 12.1994

Bachelor of Science - Communications: Radio-Television-Film Production

University of Texas At Austin

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STACEY D. WERNER