Stacey L. Dickerson
York,PA
Summary
Versatile Administrative Professional possessing first-rate communication skills and personable demeanor demonstrated across more than 16 years in client and patient-focused roles. Excellent knowledge of legal and medical terminology and billing and coding procedures. Experienced in transcription, patient scheduling, maintaining confidential records, insurance verifications, medical billing and coding and general office assistance and process efficiency.
Overview
16
16
years of professional experience
Work History
Legal Administrative Assistant
McNees Wallace and Nurick Law Offices
York, PA
02.2020 - Current
- Supporting multiple attorneys in administrative capacity.
- Including, but not limited to:
- Notary Public Certification obtained and acting as practicing Notary.
- Typing of Memorandums, emails, documents and more from dictation files.
- Entering, proofing, and revising Time Entries for billable and non-billable time for attorneys.
- Reconciliation, proofing, and submission of monthly Billing Binder for supported attorneys.
- Answering telephone and assisting with client inquiries.
- Filing of legal documents at County Courthouses.
- Data entry into CMS System.
- Faxing, scanning, mailing and copying pertinent legal documents.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored and made additions to supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on client data and preferences.
- Restocked supplies to maintain adequate stock levels.
Medical Administrative Secretary
Wellspan Health, Pulmonary Rehab
York, PA
03.2018 - 02.2020
- Recognizing and implementing efficiency improvements to utilize computer system while minimizing paper waste.
- Compilation, Organization and Writing of Administration Office Procedures Manual.
- Coordinating and preparing Staff Schedules.
- Designing more efficient process for Patient chart and Packet Compilation.
- Weekly Reports of Patient Statistics.
- Compiling Minutes from Department Meetings and Daily Huddles.
- Assuring Patient needs are met and any assistance needed is provided for patients who require extra care.
- Collecting Patient payments and preparing cash and checks for Bank Deposit.
- Scheduling all prerequisite Pulmonary Testing including PFT's and Rest and Exercises.
- Scheduling Patients for series of upcoming appointments including Interview, First Exercise, 9 weeks of Group Exercises, and 7 Education Classes.
- Entering orders for EKG's and admission orders.
- Acquiring prior-authorizations from Insurance Companies for Therapy Series.
- Scanning all Patient Documents and Pertinent Chart information before Filing Charts for Discharged Patients.
- Checking Patients in upon arrival.
- Greeting incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
- Keeping information confidential and following HIPAA guidelines to maintain patient trust.
- Organizing paperwork such as charts and reports for office and patient needs.
- Maintaining current and accurate medical records for patients.
- Registering new patients in electronic medical records prior to appointment scheduling.
- Maintaining office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
- Using knowledge of medical terminology to transcribe patient information from written copy.
- Documenting patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinating customer service, patient scheduling and billing.
- Locating, medical records for patient appointments and incomplete charts.
- Proofreading documents and correspondence for accuracy and completeness.
- Keeping office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Completing and filed financial documentation for accounting purposes.
- Scheduling patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carrying out front office duties utilizing data entry skills in framework of medical database.
- Organizing and maintaining patient chart filing system to promote quick data finding for staff.
- Obtaining payments from patients and scanned identification and insurance cards.
- Organizing patient files and streamlined operations to improve efficiency.
- Coordinating referrals through insurance and other medical specialists and documenting details in patient charts.
- Managing office logistics by scheduling appointments, maintaining files and collecting payments.
Physician’s Office Assistant
Wellspan Health, Interventional Pain Management
York, PA
01.2017 - 03.2018
- Greeting patients, checking them in, verifying health insurance and demographics and addressing any Patient concerns as well as alerting staff to arrivals of scheduled appointments.
- Calling patient referrals to schedule Patients for upcoming appointments with Providers.
- Scheduling MRI's as ordered by Providers.
- Obtaining authorizations from Insurance Companies for Out-Patient Medical Procedures.
- Obtaining Referrals as required by health insurance from various Providers.
- Discharging Patients and scheduling subsequent appointments.
- Obtaining and entering Prior-Authorization information into patient's electronic medical record.
- Following up with insurance providers to ensure proper prior-authorization is obtained in timely fashion.
- Reviewing denials of service from insurance companies, verifying correct billing codes were utilized, following up and making adjustments as needed to ensure needed patient care is provided.
- Recoding and documenting all communications with health insurance providers and billing support.
- Verifying Workers Compensation and Auto Accident Claim Information.
- Working previously unused Electronic Cancellation List to call Patients for sooner appointment as available and improve efficiency of process.
- Collecting Patient Payments at time of visit and Preparing cash and checks for Bank Deposit.
- Interacting with patients by phone, email or in-person to provide information.
- Executing electronic record filing system to improve document organization and management.
- Developing correspondence letters, memos and emails.
Imaging Registration Specialist
Wellspan Health, York Imaging Center at Apple Hill
York, NY
05.2015 - 01.2017
- Greeting patients, verifying demographics and health insurances, completing registration process, obtaining copies of ID and health insurance card and addressing any patient concerns.
- Verifying and obtaining correct Provider Orders required for several different procedures.
- Scheduling medical appointments needed for follow up of procedure.
- Answering telephone, addressing patient inquiries and conducting calls to verify health insurance, pre-registration and scheduling.
- Faxing Confidential and pertinent medical documents to appropriate location.
- Reporting compliance issues related to coding, transcription and patient confidentiality.
- Preparing medical records for chart audits according to front desk and charge entry audit policy.
- Scheduling and registering appointments using scheduling programs.
- Assembling, updating and filing medical record charts to include lab work, test results and dictation according to office guidelines.
- Working with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Assisted other Registration Specialists with front desk duties, answering questions and accurately using reservation system.
- Verifying insurance benefits and obtained pre-authorizations before any medical procedures are performed.
- Explained form wording to patients to help each understand information required.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
Medical Coding and Billing Specialist
Priority Medical Billing
Frederick, CO
01.2008 - 02.2010
- Attaining up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Interacting with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewing outpatient records and interpreting documentation to identify diagnoses and procedures.
- Correctly coding and billing medical claims for various hospital and nursing facilities.
- Processing insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Reviewing, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Utilizing active listening, interpersonal and telephone etiquette skills when communicating with others.
- Resourcefully using various coding books, procedure manuals and on-line encoders.
- Accurately selecting proper descriptive code when more than one anatomical location was indicated.
Physician's Office Assistant
Wellspan Health
York, PA
12.2008 - 04.2009
- Registration of Patients, including verifying demographics and health insurance, and obtaining copies of card.
- Verification of Medicaid Health Insurance Eligibility.
- Data entry of Patient Health Insurance Codes and Billing Data Entry.
- Greeting Patients upon arrival and addressing any Patient concerns.
- Patient Health Insurance submission information entry and verification.
- Answering telephone and assisting patients with any questions or concerns as well as conducting calls to schedule patients, verify health insurance and billing information.
- Faxing Confidential and pertinent documents to appropriate location.
- Invoicing of appointment specifications.
- Scheduling medical appointments for Patients required before or after in-office visit.
- Scheduling Travel Immunization Clinics.
- Discharging Patients and completing any billing, scheduling or required after care as ordered.
- Completing Patient Referrals for on-going Patient care.
- Conducting Urinalysis and Breath Alcohol Testing for Company Clients.
- Data entry and compilation for Patient Surveys for review and analysis.
- Scanning paper files and converting to Electronic Medical Records.
- Entering Individual appointment details on Daily Log.
- Processing of Employee Medical Leaves, both Full and Intermittent.
- Conducting Interviews for Maternity Return to Work Release.
- Informing Billing of Employee Leave Specifications.
- Scheduling Return to Work Appointments when medically necessary.
- Following up with Patients and Providers to obtain all pertinent Information required to process Leave Paperwork
- Scanning all Documentation and Attaching to Electronic Medical Record
- Interacting with customers by phone, email or in-person to provide information.
Account Administration Representative
A Star Staffing, Kaiser Permanente Medical Center
San Diego, California
06.2008 - 07.2008
- Supporting Medicare Survey processing and reporting requirements for Annual Medicare Survey.
- Ensuring that changes to contact information are quickly and accurately updated in contact systems.
- Assisting with production and distribution of Annual Medicare Survey to members.
- Providing office services support including picking up, sorting and delivering mail, producing photocopies, sending faxes, filing and retrieving documents.
- Answering telephone and conducting calls to Medicare Members in order to verify and update personal information.
- Completing all survey data information in three different computer systems.
- Manually addressing envelopes to Members when necessary.
- Working with team members to identify efficiency issues, and possible solutions.
Admissions Clerk
Kaiser Permanente Medical Center
San Diego, California
02.2008 - 03.2008
- Greeting patients warmly to increase comfort and create rapport and completed admission processing.
- Collecting information, forms and signatures from patients or family members to create efficient admissions experience.
- Safeguarding patient data in compliance with HIPAA and facility policies.
- Communicating important information to supervisor and medical team to reduce chance of errors.
- Verifying insurance information, collecting payment or co-payment for services and creating record of visit for future billing.
- Accurately inputted patient and insurance information into hospital's computer system.
- Interviewing patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
- Discharging Patients and making sure any after care is scheduled and instructions are given.
- Physical Auditing of Patient Charts in multiple hospital departments, to ensure accuracies and completion of needed admission documentation.
- Running Reports needed to ensure accuracy and efficiency of admissions process to improve facility performance.
Physician's Office Assistant
Wellspan Health
York, Pennsylvania
06.2007 - 11.2007
- Registration of Patients, including verifying demographics and health insurance, and obtaining copies of card.
- Verification of Medicaid Health Insurance Eligibility.
- Data entry of Patient Health Insurance Codes and Billing Data Entry.
- Greeting Patients upon arrival and addressing any Patient concerns.
- Patient Health Insurance submission information entry and verification.
- Answering telephone and assisting patients with any questions or concerns as well as conducting calls to schedule patients, verify health insurance and billing information.
- Faxing Confidential and pertinent documents to appropriate location.
- Invoicing of appointment specifications.
- Scheduling medical appointments for Patients required before or after in-office visit.
- Scheduling Travel Immunization Clinics.
- Discharging Patients and completing any billing, scheduling or required after care as ordered.
- Completing Patient Referrals for on-going Patient care.
- Data entry and compilation for Patient Surveys for review and analysis.
- Scanning paper files and converting to Electronic Medical Records.
- Entering Individual appointment details on Daily Log.
- Scanning all Documentation and Attaching to Electronic Medical Record
- Interacting with customers by phone, email or in-person to provide information.
Education
Certified Health Coach Accreditation -
Institute For Integrative Nutrition
New York2018
Billing and Coding Specialist Certification (BCSC) -
U.S. Career Institute
Fort Collins, CO2008
Bachelor's Degree -
Shippensburg University
Shippensburg, PA06.2006
Skills
- Microsoft Office
- Appointment Scheduling
- Medical Recordkeeping
- Customer Service
- Administrative Tasks
- Epic Systems
- HIPAA Compliance
- CPT Coding
- Insurance Authorizations
- Payment Scheduling and Collection
- Patient Referral
- Patient Billing
- Medical Coding
- Referral Verification
- Data Entry
- Medical Records Verification
Timeline
Legal Administrative Assistant
McNees Wallace and Nurick Law Offices
02.2020 - Current
Medical Administrative Secretary
Wellspan Health, Pulmonary Rehab
03.2018 - 02.2020
Physician’s Office Assistant
Wellspan Health, Interventional Pain Management
01.2017 - 03.2018
Imaging Registration Specialist
Wellspan Health, York Imaging Center at Apple Hill
05.2015 - 01.2017
Physician's Office Assistant
Wellspan Health
12.2008 - 04.2009
Account Administration Representative
A Star Staffing, Kaiser Permanente Medical Center
06.2008 - 07.2008
Admissions Clerk
Kaiser Permanente Medical Center
02.2008 - 03.2008
Medical Coding and Billing Specialist
Priority Medical Billing
01.2008 - 02.2010
Physician's Office Assistant
Wellspan Health
06.2007 - 11.2007
Certified Health Coach Accreditation -
Institute For Integrative Nutrition
Billing and Coding Specialist Certification (BCSC) -
U.S. Career Institute
Bachelor's Degree -
Shippensburg University
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