Stacey Scoggins

• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Documented all transactions and support interactions in system for future reference and addition to knowledge base

• Trained and supported end-users with software, hardware and network standards and use processes
• Provided Tier 1 IT support to non-technical internal users through desk side support services
• Installed, modified and repaired software and hardware to resolve technical issues
• Dealt specifically with fuel price signs, gas pumps and the POS devices on a technical level to ensure gas was delivered successfully.

• Analyze current IT systems, architectures, and processes
• Identifying risks, opportunities, faults, and areas for development within the company's IT framework
• Designing IT solutions and solving issues effectively
• Assisting with changing profiles and settings in Active Directory
• Handling and forwarding hardware issues accordingly
• Ensuring the user comes first in my actions and solutions
• Used systems for learning new information such as: Intellinet, SkillBuilder, Traincaster and Knowledge Articles
• Used active directory systems to adjust client's account information as needed
• Dealt with multiple remote methods such as: Bomgar, Remote Desktop Connection, IG2A ( ProxyAir ), Proxy Pro Host and Teams ( share screen function ).

• Engaged end-users and answered questions via email, phone, website live chat and in forums
• Documented all transactions and support interactions in system for future reference and addition to knowledge base
• Trained and supported end-users with software, hardware and network standards and use processes
• Provided Tier 1 IT support to non-technical internal users through desk side support services
• Installed, modified and repaired software and hardware to resolve technical issues.