Staci DeNardi
Leavenworth,KS
Summary
Results-driven retail professional with a strong background in managing daily store operations. Skilled in multitasking and inventory control, consistently achieving high standards of service and profitability.
Overview
6
6
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
Leavenworth, KS
10.2017 - 08.2018
- Managed daily operations, ensuring high standards of food safety and hygiene.
- Trained and supervised staff to deliver exceptional customer service consistently.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented promotional strategies, enhancing customer engagement and store visibility.
- Analyzed sales trends, adjusting product offerings to maximize profitability.
- Conducted regular performance evaluations, providing feedback for employee development.
- Resolved customer complaints efficiently, fostering positive dining experiences.
- Maintained compliance with health regulations and company policies at all times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Pizza Hut
Kansas City, MO
04.2015 - 10.2017
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Developed and trained staff on operational procedures, enhancing team performance and efficiency.
- Managed inventory controls, reducing waste through effective stock management strategies.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Facilitated employee scheduling to optimize labor costs while maintaining service standards.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
IHOP
Kansas City, MO
04.2012 - 03.2015
- Collaborated with upper management to refine store policies, improving overall operational effectiveness.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Education
Winnetonka High
Kansas City06-2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Inventory management
- Cash management
- Retail inventory management
- Inventory control
- POS systems
- Supply ordering
- Staff management
- Staff supervision
- Accurate cash handling
Timeline
Store Manager
SUBWAY®Restaurants
10.2017 - 08.2018
Assistant Store Manager
Pizza Hut
04.2015 - 10.2017
Assistant Store Manager
IHOP
04.2012 - 03.2015
Winnetonka High