Staci Graber
Accomplished manager with a track record of enhancing operational efficiency through effective inventory management and outstanding communication. Committed to developing team capabilities and delivering exceptional customer experiences.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive experiences and optimizing performance.
Work History
Store Manager
8 Years- Led store operations to ensure exceptional customer service and compliance with brand standards.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Analyzed sales data to identify trends and develop strategies for improving profitability.
- Developed scheduling systems to align staffing with peak business hours, enhancing operational efficiency.
- Managed cash handling procedures, ensuring accuracy and adherence to financial protocols.
- Initiated community outreach programs, strengthening local partnerships and promoting brand loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff.
Interm District Manager
2 Months- Led a team of 11 Store managers, while strategically supporting company goals and growth strategies for each Coffeehouse.
- Engaged with customers, providing exceptional service and addressing concerns effectively.
- Collaborated with team members to streamline daily operations and enhance efficiency.
- Contributed to team meetings, sharing insights on improving customer experience and workflow processes.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow peers on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Facilitated smoother communication channels by organizing regular team meetings.
Assistant Store Manager
1 Year 11 Months- Supervised daily operations, ensuring compliance with company standards and procedures.
- Trained and mentored team members to enhance product knowledge and customer service skills.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Implemented operational improvements, enhancing workflow efficiency and reducing waste.
Education
High School Diploma
- 3.6 GPA
- Extracurricular Activities: Cheerleading and Softball
Skills
Accomplishments
2021 Completed and certified Store Manager Trainer
2023 Store Manager of the Quarter Award
2024 Advance Development Program Graduate
2023-2025 Change Champion Award Leader
2025 Golden Apron Award