Staci Gunnoe
Winfield,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Sales Manager
Allen’s Jewelry Services
St. Albans, WV
02.2019 - 01.2024
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Communicated product quality and market comparisons by creating sales presentations.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Owner/Cosmetologist
Myself
Broward County, Florida
02.2013 - 01.2019
- Assisted in recruiting, hiring and training of team members.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Proved successful working within tight deadlines and a fast-paced environment.
Salon Manager
Jerry Adkins Salon
Cross Lanes, WV
01.1997 - 08.2009
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Achieved personal sales goals by upselling products to meet individual needs.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Delegated workplace responsibility to appropriate staff.
- Evaluated employee performance through close observation and performance rubrics.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Scheduled employees to maintain adequate coverage during business hours.
Cosmetologist
Michelle’s Beauty Boutique
Teays Valley, WV
12.1992 - 01.1997
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Developed loyal following of clients by providing high-quality services.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Styled hair, makeup and nails for customers for special events and occasions.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Offered professional cuts, color services and extensions to salon customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Education
Associate Of Business Administration - Business Administration And Management
Valencia College
Orlando, FL05.2013
Cosmetology - Cosmetology
Mountaineer Beauty College
Saint Albans, WV10.1992
College Prep - College Prep
Winfield High School
Winfield, WV05.1990
Skills
- Continuous improvements
- Product Knowledge
- Goals and performance
- Employee Retention
- Operating Procedures and Policies
- Customer Service
- Performance Management
- Inventory Management
- Decision-Making
- Staff Training and Development
- Customer Complaint Resolution
- Staff Management
- Verbal and written communication
- Performance Evaluations
- Team Recruiting and Onboarding
- Motivational Skills
- Verbal and Written Communication
- Time Management
- Product and Service Management
- Sales Expertise
- Recruiting and Hiring
- HR and Payroll
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager
Allen’s Jewelry Services
02.2019 - 01.2024
Owner/Cosmetologist
Myself
02.2013 - 01.2019
Salon Manager
Jerry Adkins Salon
01.1997 - 08.2009
Cosmetologist
Michelle’s Beauty Boutique
12.1992 - 01.1997
Associate Of Business Administration - Business Administration And Management
Valencia College
Cosmetology - Cosmetology
Mountaineer Beauty College
College Prep - College Prep
Winfield High School