STACI KIRBY-SMITH
Kennesaw,GA
Summary
Hard working, action-oriented professional with exemplary customer service, issue resolution and relationship-building skills seeking position of Account Executive. Successful at building and maintaining open communication between team members and leadership. Ability to work under pressure to accomplish any short and long-term project goals with perseverance and passion. Superior ability to grasp new concepts and skills quickly. Attention to detail and excellent organization skills has allowed me to be successful in any profession. Motivated to learn, grow and excel in this position.
Overview
31
31
years of professional experience
Work History
Special Education Paraprofessional
Cobb County School District, Hayes Elementary
2019.08 - Current
- Collaborate with teachers to create customized classroom environment integral to students' needs.
- Maintain positive attitude and affirmatively communicated with each student.
- Support teachers in development of individual learning strategies.
- Deliver personalized educational, behavioral and emotional support to individual students to increase positive learning outcomes.
- Alert teachers/administration to student behavior or issues requiring intervention.
- Document student behaviors, interventions and outcomes to enable teachers to address pertinent issues.
Substitute Teacher
Cobb Co, Sumner Schools, Central York, Dallastown
2010.09 - 2019.05
- Successfully executed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules within the Kindergartner through 5th grade classrooms.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed rules and set goals to maintain order in classroom.
Acting Paralegal
Hancock & Estabrook, LLP
2005.10 - 2009.09
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Prepared legal briefs, motions and pleadings.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
Customer Service Sales Representative
Williams-Sonoma, Inc. - Pottery Barn
2002.12 - 2005.11
- Delivered superior customer service to retain existing customers and attract future customers.
- Determined customer needs and interests to recommend products to customers.
- Developed a strong customer base of returning clients and referrals.
Help Desk/Solution Center Specialist
State Farm Insurance
1992.07 - 2003.02
- Designed and developed numerous internal department websites using Web Authoring/HTML, graphic interface.
- Evaluated user problems, using test scripts, personal expertise and probing questions.
- Created and updated solutions for software user problems in database.
- Managed one-on-one training and technical projects with various levels of management.
- Responded to inquiries by phone, email and face-to-face meetings.
- Assisted user through series of steps to determine problem and implement likely solution.
- Configured hardware, devices and software to set up work stations for employees.
Education
Associate of Arts - Elementary Education
Illinois Central College
East Peoria, IL12.1988
Bachelor of Arts - Elementary Education
Western Illinois University
Macomb, IL05.1992
Skills
- Exceptional customer service
- Excellent work ethic
- Able to read needs and expectations of others
- Multitasking and prioritization
- Creative problem solving
- Self-motivated
- Strong ability to adapt to change
- Detailed oriented
- Talented proofreading skills
- Team-oriented and cooperative
- Proficient at Microsoft Office Suite, Google Docs, Sharepoint.
Accomplishments
Customer Service Award - Williams Sonoma: 2004, 2005
Paraprofessional of the Month Award - May 2020
Paraprofessional of the Month Award - May 2021
Paraprofessional of the Month Award - May 2022
Timeline
Special Education Paraprofessional
Cobb County School District, Hayes Elementary
2019.08 - Current
Substitute Teacher
Cobb Co, Sumner Schools, Central York, Dallastown
2010.09 - 2019.05
Acting Paralegal
Hancock & Estabrook, LLP
2005.10 - 2009.09
Customer Service Sales Representative
Williams-Sonoma, Inc. - Pottery Barn
2002.12 - 2005.11
Help Desk/Solution Center Specialist
State Farm Insurance
1992.07 - 2003.02
Associate of Arts - Elementary Education
Illinois Central College
Bachelor of Arts - Elementary Education
Western Illinois University
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