Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Staci Lamp

Sioux City,IA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Customer Service/Retail Sales Associate

Lowes Home Improvment
Sioux City, IA
05.2024 - Current
  • Greeted customers and provided customer service.
  • Provided excellent customer service throughout each call.
  • Implemented strategies to improve customer service initiatives.
  • Resolved customer service issues in a timely manner while providing excellent customer service at all times.
  • Provided friendly customer service to all shoppers.
  • Delivered prompt, accurate, and excellent customer service.
  • Provided customer service assistance as needed.

Outbound Customer Service Representative

Liveops/Assurance
09.2023 - 03.2024
  • Gathered data from customers to update existing accounts in the system.
  • Maintained current knowledge of company's products and services.
  • Adhered to all company policies and procedures regarding customer service standards.
  • Built sustainable relationships of trust through open and interactive communication.
  • Performed follow-up calls to confirm satisfaction with products and services provided.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated system with order specifics and customer details, preferences, and billing information.

Quality Assurance

BoDeans Baking
LeMars, IA
06.2007 - 07.2009
  • Inspected completed jobs for quality assurance purposes.
  • Performed quality assurance checks on incoming deliveries.
  • Maintained quality assurance procedure documentation.
  • Monitored supplier performance for quality assurance purposes.
  • Checked all products for quality assurance.

Education

High School Diploma -

Etiwanda High School
Etiwanda, CA
06-1989

Skills

  • Money Handling
  • Display Setup
  • Order Processing
  • Regulatory Compliance
  • Customer Service
  • Loss Prevention

Affiliations

  • I love being outdoors with my dogs, as well as taking bike rides. I also spend time making sourdough breads and pastries.

Timeline

Customer Service/Retail Sales Associate

Lowes Home Improvment
05.2024 - Current

Outbound Customer Service Representative

Liveops/Assurance
09.2023 - 03.2024

Quality Assurance

BoDeans Baking
06.2007 - 07.2009

High School Diploma -

Etiwanda High School

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Staci Lamp