Staci May
St. George,UT
Summary
Experienced healthcare and administrative professional with 20+ years in dental assisting, insurance coordination, front-office operations, and patient services. Skilled in Dentrix, benefits verification, claims processing, scheduling, and app-based workflow systems. Seeking a remote or hybrid healthcare administration or customer support role.
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Overview
21
21
years of professional experience
1
1
Certification
Work History
Expanded Functions Dental Assistant
Various Dental Practices
01.2006 - 09.2019
- Assisted with restorative and orthodontic procedures
- Performed dental radiography
- Managed insurance verification and claims
- Scheduled patients and supported front office
- Maintained Dentrix records and compliance
- Assisted in preparing treatment rooms for patient procedures, ensuring cleanliness and organization.
- Instructed patients on post-operative care and oral hygiene practices to promote recovery.
- Managed dental radiography equipment to capture quality images for accurate diagnostics.
- Streamlined inventory management processes, ensuring availability of necessary dental supplies.
- Implemented patient scheduling improvements, enhancing office workflow and reducing wait times.
- Led infection control protocols, maintaining compliance with health regulations and best practices.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
Home Shopper (App-Based Operations)
Albertsons
07.2024 - Current
- Fulfill 100+ item orders using app-based systems with high accuracy
- Process refunds and adjustments via virtual till system
- Communicate with customers on substitutions and updates
- Coordinate with third-party delivery services
- Manage inventory exceptions and product availability issues
- Analyzed customer feedback to identify trends, informing adjustments in product offerings.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Performed daily opening/closing procedures according to company guidelines for operational excellence.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Benefits Coordinator / Front Desk
Bloomington Dental
01.2025 - 06.2025
- Verified insurance and coordinated benefits
- Processed claims, pre-authorizations, and claims appeals
- Scheduled patients using Dentrix
- Managed front office communications
- Maintained HIPAA compliance and records
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of patients/policyholders.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Dental Assisting Instructor
Premiere Dental Assisting of Utah
01.2010 - 01.2015
- Instructed clinical and administrative dental assisting
- Taught radiology, OSHA, HIPAA, and infection control
- Supervised labs and evaluated students
- Developed curriculum and training materials
- Mentored students in clinical procedures, enhancing hands-on skills and confidence in real-world applications.
- Evaluated student performance through assessments, ensuring adherence to industry standards and best practices. Maintained a well-organized and engaging classroom environment for optimal hands-on learning experiences.
- Addressed diverse learning styles through differentiated instruction methods tailored to each student's unique strengths and challenges.
- Implemented effective classroom management techniques, fostering a positive learning atmosphere for all students.
- Managed administrative tasks such as grading papers, tracking attendance, updating records, and submitting reports promptly and accurately.
- Planned demonstrations for students to expand upon lecture topics.
- Stayed current with industry trends by attending continuing education courses and conferences, incorporating new insights into lesson plans.
Education
BS Health, Society & Policy - Minor: Sociology
University of Utah
Salt Lake City, UT01-2023
Skills
- Insurance Verification
- Benefits interpretation
- Claims Processing
- Dentrix
- EHR Systems
- Data Entry
- HIPAA Compliance
- Scheduling
- App-Based Workflow
- Virtual Transactions
Certification
- EFDA
- EFODA
- Dental Radiology Certification
Timeline
Benefits Coordinator / Front Desk
Bloomington Dental
01.2025 - 06.2025
Home Shopper (App-Based Operations)
Albertsons
07.2024 - Current
Dental Assisting Instructor
Premiere Dental Assisting of Utah
01.2010 - 01.2015
Expanded Functions Dental Assistant
Various Dental Practices
01.2006 - 09.2019
BS Health, Society & Policy - Minor: Sociology
University of Utah