Summary
Work History
Education
Skills
Timeline
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Staci Miller

McLeansboro,IL

Summary

Dynamic professional with a proven track record at Hoffee Law Office, adept at managing sensitive information and maintaining confidentiality. Skilled in conflict resolution and customer relationship management, I excel in high-pressure environments, ensuring customer satisfaction and loyalty. A fast learner with a keen attention to detail, I consistently deliver accurate and timely correspondence. Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Work History

Secretary/ Property Manager

Hoffee Law Office
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Customer Service Representative

Cabela's
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate Of Applied Science - Education

Frontier Community College
Fairfield, IL

General - General Studies

Fairfield Community High School
Fairfield, IL
05.1997

Skills

  • Customer relationship management
  • Conflict resolution
  • Product recommendations
  • Attention to detail
  • Problem solving
  • Multi-line phone systems
  • Preparing contracts
  • Fast learner

Timeline

Secretary/ Property Manager

Hoffee Law Office

Customer Service Representative

Cabela's

Associate Of Applied Science - Education

Frontier Community College

General - General Studies

Fairfield Community High School
Staci Miller