Staci Miller
Madras,Oregon
Summary
Results-driven General Manager with extensive expertise in high-pressure food service environments. Demonstrated success in leading high-performing teams, optimizing operations, and enhancing profitability while delivering outstanding customer service.
Overview
12
12
years of professional experience
Work History
Customer Account Manager
Aaron's
Madras, Oregon
10.2024 - Current
- Managed key customer accounts, ensuring alignment with organizational goals and fostering long-term partnerships.
- Resolved complex customer complaints efficiently, maintaining high satisfaction rates and customer loyalty.
- Cultivated strong customer relationships through personalized communication and proactive support, resulting in increased customer retention.
- Identified customer needs effectively by conducting thorough analyses and providing tailored solutions, enhancing satisfaction.
- Oversaw account performance metrics, analyzing trends and implementing strategies to improve overall customer experience.
- Collaborated with cross-functional teams in sales and marketing to deliver integrated solutions and exceed customer expectations.
- Enhanced customer communication channels by introducing innovative methods, such as online portals and mobile applications, boosting engagement.
Cook/ Catering Manager
Sundown Bar And Grill
Pendleton, Oregon
12.2015 - 09.2019
- Executed preparation and cooking of diverse menu items to enhance customer satisfaction.
- Facilitated collaboration with kitchen staff to optimize food preparation and delivery during peak hours.
- Ensured adherence to health regulations by upholding rigorous cleanliness and sanitation standards.
- Formulated innovative recipes to elevate menu offerings.
- Ensured cleanliness and organization of work areas to uphold safety standards and enhance food preparation quality.
- Executed meal preparation processes efficiently under time constraints to ensure timely service during peak hours.
Front Desk Manager / Assistant General Manager
The sands Resort
Ocean Shores, Washington
09.2016 - 07.2018
- Oversaw front desk operations, ensuring seamless guest check-in and check-out experiences.
- Oversaw and trained front desk staff to elevate service quality and optimize team performance.
- Executed implementation of new reservation software to enhance booking accuracy and elevate customer satisfaction.
- Addressed guest complaints promptly to enhance customer satisfaction and loyalty.
- Collaborated with housekeeping to guarantee timely room readiness for guest arrivals.
- Evaluated guest feedback to enhance service delivery standards.
- Implemented operational protocols to enhance efficiency in daily front desk activities.
- Welcomed visitors and customers upon arrival, providing assistance and addressing inquiries.
Night Manager
Bushes Pizza
Arkansas
01.2014 - 12.2015
- Oversaw nightly operations to guarantee seamless service delivery and compliance with safety protocols.
- Cultivated team expertise in customer service excellence and food handling protocols.
- Established inventory management practices to minimize food waste and enhance stock efficiency.
- Established closing procedures to enhance cash handling accuracy and optimize end-of-shift workflows.
- Oversaw kitchen performance, enforcing stringent quality standards for food preparation and presentation.
- Partnered with management to drive strategic initiatives aimed at improving night shift efficiency and profitability.
- Oversaw preparation of nightly deposits by accurately counting cash, completing deposit slips, and securing funds in vault.
Education
Bachelor - Criminal Justice
American Intercontinental University
12.2025
Associate Of Arts - Business Management
University Of Phoenix
05.2025
General Manager Certification - undefined
University Of Phoenix
08.2023
Skills
- Relationship management
- Performance analytics
- Selling techniques
- Income generation
- Contract negotiations
- Business development strategies
- Customer account servicing
- Closing operations checklist
- Sales transaction processing
- Currency processing
- Negotiation expertise
- Stock control
- Transaction handling
- Sanitation compliance
- Team collaboration
- Team collaboration
- Critical resolution
- Effective scheduling
- Precision focus
- Critical thinking skills
- Simultaneous task management
- Simultaneous task handling
- consistency
- Clear communication skills
- Customer experience
- Project management skills
- Teamwork facilitation
- Leadership in teams
- Engaged auditory processing
- Persuasive communication
- Flexibility
- Strategic choices
- Client engagement
Affiliations
NSLS
Timeline
Customer Account Manager
Aaron's
10.2024 - Current
Front Desk Manager / Assistant General Manager
The sands Resort
09.2016 - 07.2018
Cook/ Catering Manager
Sundown Bar And Grill
12.2015 - 09.2019
Night Manager
Bushes Pizza
01.2014 - 12.2015
Bachelor - Criminal Justice
American Intercontinental University
Associate Of Arts - Business Management
University Of Phoenix
General Manager Certification - undefined
University Of Phoenix