Staci Miner
Phoenix,AZ
Summary
First-rate IT Asset Manager with exceptional skills in leading hardware ITAM programs and measuring success using ServiceNow. Key collaborator and master relationship builder with key partners, vendors, and technical teams. 5+ direct years of experience finding solutions for users of all levels on ITAM best practices.
Overview
15
15
years of professional experience
Work History
Strategic Business Consultant
Wild Heart Society
2023.03 - Current
- Consult for startup healthcare business in areas of logistics, market expansion, and policy.
- Key in strategizing growth of solo practice into a community of over 15 licensed clinical therapists, interns, and support staff.
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow beyond $1m annual revenue in 2023.
- Restructure procedures through coordination with CEO to create and execute projects.
Technical Program Manager ITAM
Nordstrom Inc.
2021.07 - 2022.10
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Performed program research and analyzed data collection to develop cost estimates and perform good stewardship of program budget in excess of $30 million.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Collaborated with Compliance and Information Security staff to define legal and operational parameters.
- Initiated secure nationwide store hardware disposal program to eliminate waste using existing systems to cut costs.
IT Asset Management Specialist
Slalom Consulting
2015.11 - 2021.07
- Built user stories for data migration into ServiceNow inventory module and worked with Applications team to define requirements.
- Generated and defined ongoing ServiceNow enhancements and reporting requests.
- Supported periodic hardware asset audits in a large, multinational corporation.
- Guided full life cycle of hardware assets from selection and procurement of devices to disposal.
- Established ITAM processes and procedures and evolved them to adhere to changing Information Security and Department of Defense best practices.
- Program manager for ITAM training and outreach programs, including content development, course delivery, and regular travel to other markets.
- Stellar relationship management with hardware vendors, brokerage firms, and Operations personnel from diverse backgrounds.
- Maintained multinational hardware product catalog of assets worth over $20 million.
911 Dispatcher
Norcom
2009.07 - 2015.06
- Reduced risks and emergency response issues by observing public safety field units as Sr. team member.
- Operated numerous complex CAD programs and radio/phone systems simultaneously.
- 97th percentile among peers on efficiency and accuracy.
Education
MBA - Business Administration
Northwest University
Kirkland, WA2016
Bachelor of Arts - Communication
University of Washington
Seattle, WA2007
Skills
- Data compilation and analysis
- Independent driver of continuous process improvements
- Training content development and delivery
- Maximizing savings, reducing risk
- Partners of IT outreach and travel program owner
- Strategic planning and review, scope
- Vendor management
- ServiceNow subject matter expert
- Infrastructure/network hardware procurement lead
- Jira, Confluence
- Pink Elephant Hardware Asset Management Essentials coursework
Timeline
Strategic Business Consultant
Wild Heart Society
2023.03 - Current
Technical Program Manager ITAM
Nordstrom Inc.
2021.07 - 2022.10
IT Asset Management Specialist
Slalom Consulting
2015.11 - 2021.07
911 Dispatcher
Norcom
2009.07 - 2015.06
MBA - Business Administration
Northwest University
Bachelor of Arts - Communication
University of Washington
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