Staci Smith

Overall office management with expertise in every office role, from administrative assistant to senior administration. Well-versed in reception, appointment scheduling, data entry, events administration, facilities management, and front desk supervision. Works independently, opening and closing as necessary, and ensures staff stays productive and on task.

Greeted patients, determined purpose of visit and directed to appropriate staff. Answered multi-line phone system and responded to voicemails in a timely fashion. Created new guest enrollment paperwork, medical history updates and treatment consent forms using Practice By Numbers system. Demonstrated flexibility during changes to patient care practice. Managed incoming emails and social media accounts. Scheduled cleanings and dental appointments for patients using Eaglesoft dental software. Collected payments from patients and arranged payment schedules. Scheduled and confirmed patient appointments and consultations via phone and text. Presented treatment plans to patients and helped find the best solution for their needs. Adhered to HIPAA requirements to safeguard patient confidentiality.

Answered multi-line phone system and directed callers to requested personnel and departments. Completed new patient enrollment paperwork and set up accounts in Open Dental. Scheduled evaluations and procedures for patients. Troubleshot and resolved complex customer service issues to enhance patient and family experience. Provided administrative support for patient care staff. Submitted various medication requests electronically.

Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment. Learned roles of other departments to provide coverage and keep store operational. Processed cash and credit card payments for customers quickly and accurately to exceed productivity standards. Assisted staff with resolving complex customer issues and implementing targeted solutions. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Provided hygienic care for patients ranging in age from 0-25 years, along with special needs patients. Gathered medical information, dental health history and vitals to share with dentists for quick and accurate patient assessments, diagnoses and treatment. Created dental x-rays using digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated. Supported dentist chairside with procedures including extractions, operculectomies, frenectomies, stainless steel crowns and composite restorations. Educated patients on treatment procedures and post-procedure home care. Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy. Administered treatment information to patients, explaining scientific details in easy-to-understand terms. Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.