Over 10 years experience providing excellent customer service and relations. Excels at multitasking, time management and problem solving. Exhibits compassion, patience and care for all persons.
Overview
9
9
years of professional experience
Work History
Assistant Manager & Bartender
Sakura Japanese Steakhouse
Bel Air, MD
08.2018 - Current
Manage customer service inquiries and complaints in a timely manner.
Supervised daily operations including opening the restaurant, managing the cash register, and assigning duties when necessary.
Communicate personably with customers.
Problem solving with an unhappy or anxious customer.
Knowledgeable on serving alcohol & alcohol awareness certified.
Organizes schedules, workflows and shift coverage to meet expected demands within the restaurant.
Ensured compliance with safety regulations and company policies.
Coordinates within the restaurant to ensure smooth flow of operations.
Dining Room Server
Brightview Assisted Living
Bel Air, MD
08.2015 - 08.2018
Cleared tables, refilled beverages, and reset table settings for new residents.
Completed opening and closing side jobs to ensure smooth dining operations.
Maintained cleanliness of dining area.
Explained daily specials to residents.
Follow food allergies and specific dietary guidelines within the assisted living community.
Knowledgeable on dementia and Alzheimers.
Education
Associate of Arts - General Studies
Harford Community College
Bel Air, MD
12-2023
Howard Community College
Columbia, MD
Skills
Product and service knowledge
Ability to multitask
Task delegation
Recruiting and interviewing
Compliance understanding
Customer relations
Money handling
Timeline
Assistant Manager & Bartender
Sakura Japanese Steakhouse
08.2018 - Current
Dining Room Server
Brightview Assisted Living
08.2015 - 08.2018
Associate of Arts - General Studies
Harford Community College
Howard Community College
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