Staci Williams
Iowa Park
Summary
Experienced in optimizing operations through effective training and mentorship while ensuring strict adherence to safety protocols. Proven ability to develop streamlined workflows that enhance productivity and team performance. Eager to leverage problem-solving skills to drive continuous improvements and support organizational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Supervisor
FedEx
Wichita Falls
01.2026 - Current
- Supervised daily operations of package sorting and delivery processes to ensure efficiency.
- Implemented process improvements, increasing operational efficiency across all workflows.
- Trained staff on safety protocols and operational procedures, enhancing workplace safety compliance.
- Coordinated workflow for timely dispatch of shipments, optimizing delivery schedules.
- Conducted performance evaluations and provided constructive feedback to team members.
- Maintained compliance with regulatory standards and safety requirements throughout operations.
- Developed standard operating procedures to streamline workflows and improve quality.
- Monitored staff performance, conducting regular meetings to address concerns and foster communication.
Massage Therapist
Self Employed
01.2006 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of up to 15 different massage techniques tailored to individual needs.
Package Handler Trainer
Fed Ex Ground
Wichita Falls
09.2023 - 12.2025
- Mentored at least 5 new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
Chiropractic Assistant
Back By Design
01.2023 - 05.2025
- Answered approximately 20 phone calls and emails a day to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
In Home Day Care
Self Employed
01.2003 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed up to 8 children at a time providing a safe place for development
Elderly Caregiver
Self Employed
01.2003 - 05.2020
- Provided companionship and emotional support to enhance quality of life for elderly patients.
- Supported personal hygiene routines including bathing, grooming, dressing, feeding, and toileting with care and attention.
- Facilitated daily living activities to promote self-esteem and overall wellness for clients.
- Assisted with daily living activities, running errands, and household chores.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented daily activities and changes in client condition to enable tracking history and maintaining accurate records.
Education
No Degree - Medical Assistant
Wichita Falls Medical Assistant School
Wichita Falls, TX04-2024
No Degree - Massage Therapy
Licensed Massage Therapist
Wichita Falls, TX01-2006
High School Diploma -
Iowa Park High School
Iowa Park, TX05-2000
Skills
- Warehouse operations management
- Workflow planning and optimization
- Quality assurance processes
- Safety awareness and compliance
- Regulatory adherence
- Financial client management
- Client accountability for appointments
- Data input and management
- Documentation control
- Performance monitoring strategies
- Training and development
- Team leadership and collaboration
- Cross-functional teamwork
- Organizational skills
- Adaptability and flexibility
- Appointment scheduling and coordination
- Employee engagement initiatives
Certification
- Licensed Massage Therapist
- Certified Medical Assistant
Accomplishments
- Package Handler of the Month
Timeline
Operations Supervisor
FedEx
01.2026 - Current
Package Handler Trainer
Fed Ex Ground
09.2023 - 12.2025
Chiropractic Assistant
Back By Design
01.2023 - 05.2025
Massage Therapist
Self Employed
01.2006 - Current
In Home Day Care
Self Employed
01.2003 - 08.2020
Elderly Caregiver
Self Employed
01.2003 - 05.2020
No Degree - Medical Assistant
Wichita Falls Medical Assistant School
No Degree - Massage Therapy
Licensed Massage Therapist
High School Diploma -
Iowa Park High School