Staci Willingham
Fort Worth,TX
Summary
Capable Medical Social Worker well-versed in educating patients, coordinating treatment plans and setting up program referrals. Knowledgeable about documentation, recordkeeping and insurance requirements. Using 20+ years of experience in the medical field to include hospital case management. Resilient Special Education Teacher familiar with challenges associated with teaching special needs children. Works well with classroom teachers to develop accommodations and special techniques for mainstream classroom inclusion.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Special Education Teacher
Carrollton Farmers Branch ISD
Carrollton , Texas
2021.08 - Current
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Taught students across multiple classifications and degrees of special needs.
- Coordinated special education students and teacher assistant schedules with master schedule.
Care Transition Manager - Social Worker
Texas Health Resources Alliance
Keller , Texas
2020.09 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with multidisciplinary team to determine timely delivery of services.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community..
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided leadership, guidance and support to staff members.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided patient and family education regarding referral process, eligibility requirements, and options for post acute care.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interpreted documentation to identify diagnoses and procedures.
Emergency Department Social Worker
Hendrick Health System
Abilene , TX
2016.10 - 2020.09
- Coordinated individualized discharge plans to manage safe transition back into community and home environments
- Explained medical care options to help families make informed healthcare decisions.
- Delivered social work services to different socioeconomic populations in medical emergency setting
- Worked with medical teams, patients and families to implement effective discharge plans
- Completed psycho-social evaluations and needs assessments
- Worked collaboratively with skilled nursing facilities and Inpatient rehabilitation facilities to ensure appropriate referrals
- Provided patient and family education regarding referral process, eligibility requirements, and options for post acute care.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interpreted documentation to identify diagnoses and procedures.
- Reported child, elderly, or disabled patient abuse in accordance with legal standards of mandatory reporters
- Provided ongoing counseling to help patients deal with conditions and processes related to complicated health conditions
- Proficient in Allscripts EMR, Allscripts CM software program, IDX and 3M
CPS Conservatorship Specialist II
Texas Department Of Family And Protective Services
Abilene , TX
2015.06 - 2016.10
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Oversaw 50+ family cases at any given time
- Completed home welfare checks to align with state guidelines
- Worked with clients to improve life choices and maximize benefits of programs
- Assessed clients for abuse/neglect and reported findings to court
- Researched each client's case to become familiarized with background by carefully reviewing available documents
- Conducted interviews with parents, foster parents, school officials and other individuals to better understand client's needs
- Provided assessments and made recommendations to court
- Testified in court and provided voice for severely abused and neglected children
Unit Secretary, Surgical & Pediatric Units
Texas Health Resources
Denton , TX
2010.08 - 2015.05
- Completed skilled administrative work to support all hospital staff and operational requirements
- Organized paperwork such as charts and reports for hospital and patient needs
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Received, recorded and addressed incoming and outgoing communication via telephone and call system
Medical Billing and Collections Specialist
North Texas Orthopedics Sports Medicine
Grapevine , TX
2005.01 - 2010.07
- Performed targeted collections on past due accounts aged over 30 days.
- Applied and reviewed insurance and patient payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Increased customer satisfaction by resolving billing or coding issues.
- Posted surgical charges for three doctors in orthopedics clinic.
- Researched and followed up on denied insurance claims.
- Analyzed medical records to satisfy insurance company mandates.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
Education
Teacher Certification - Special Education
I Teach Texas Accelerated Learning Program
Denton, TX05.2022
Master in Social Work - Advanced Practice Leadership
Texas State University
San Marcos, TX05.2018
Bachelor of Social Work - Social Work
Texas Woman's University
Denton, TX05.2015
Skills
- Problem resolution
- Discharge Planning
- Case Management
- Advanced Practice Skills
- Program Coordination
- Multitasking Abilities
- Teamwork and Collaboration
Certification
- Texas State Board of Social Workers: Licensed Master Social Worker (LMSW)
- National Board for Case Management: Accredited Case Manager-Social Worker (ACM-SW)
- TEA Certification - EC-12 Special Education, PPR, and ESL supplement
Timeline
Special Education Teacher
Carrollton Farmers Branch ISD
2021.08 - Current
Care Transition Manager - Social Worker
Texas Health Resources Alliance
2020.09 - Current
Emergency Department Social Worker
Hendrick Health System
2016.10 - 2020.09
CPS Conservatorship Specialist II
Texas Department Of Family And Protective Services
2015.06 - 2016.10
Unit Secretary, Surgical & Pediatric Units
Texas Health Resources
2010.08 - 2015.05
Medical Billing and Collections Specialist
North Texas Orthopedics Sports Medicine
2005.01 - 2010.07
Teacher Certification - Special Education
I Teach Texas Accelerated Learning Program
Master in Social Work - Advanced Practice Leadership
Texas State University
Bachelor of Social Work - Social Work
Texas Woman's University
- Texas State Board of Social Workers: Licensed Master Social Worker (LMSW)
- National Board for Case Management: Accredited Case Manager-Social Worker (ACM-SW)
- TEA Certification - EC-12 Special Education, PPR, and ESL supplement
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