Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
StoreManager

Stacia Bonilla

Palm Bay,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Store Manager

7eleven
Palm Bay, FL
04.2022 - Current
  • Handled money according to company policy.
  • Trained new employees in policies and procedures.
  • Calculated and counted change quickly.
  • Avoided discrepancies by accounting for funds and items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Developed and implemented systems for collecting, analyzing, verifying and reporting financial information to establish financial status.
  • Collaborated with executive management to develop presentations to recap company results.
  • Coordinated and completed annual audits to provide credibility to financial statements.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Analyzed competitors and market trends to facilitate business growth.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Designed training schedules for new and existing employees.
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Checked and reconciled bank deposits and payments.
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Maintained inventories through spot checks, complete physical inventory and reordering.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Manager

7eleven
Orlando, FL
08.2014 - 03.2022
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Checked gas pumps for leaks or malfunctions and repaired faults.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Answered customers' questions and addressed complaints in person and via phone.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Housekeeping Room Attendant

Le Parker Meridien New York
New York, NY
02.2009 - 05.2014
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

Education

Certified - Hotel And Restaurant Management

Star Career Academy - New York
New York, NY
01.2008

Skills

  • Documentation and Reporting
  • Verbal and Written Communication
  • Training and Mentoring
  • Flexible Schedule
  • Employee Terminations
  • Report Generation
  • Loss Prevention Procedures
  • Employee Supervision and Motivation
  • Reliable
  • Store Opening and Closing
  • Recruiting and Hiring
  • Customer Relations
  • Policies and Procedures
  • Project Management
  • Partnership Building
  • Culture Development
  • Root Cause Analysis
  • Sales Strategies
  • Outstanding Communication Skills
  • Security System Monitoring
  • Customer Service Management
  • Promotional Planning
  • Friendly and Positive
  • Operational Budgeting
  • Cash Management
  • Replenishment and Recovery
  • Team Development
  • Vendor Management
  • Leadership Development
  • Inventory Management
  • Strategic Thinker
  • Sales Expertise
  • Bank and Safe Deposits
  • Sales Promotions
  • Inventory Oversight
  • Sales Professional
  • Shift Checklists
  • Team-Oriented
  • Team Building
  • Work Planning and Prioritization
  • Inventory Control
  • Problem-Solving
  • Multitasking and Organization
  • Shift Scheduling
  • Performance Reviews
  • Supply Ordering
  • Risk Management
  • Competitor Monitoring
  • Health and Safety Compliance
  • Exceptional Time Management
  • Dependable and Reliable
  • Problem Solving
  • Flexible and Adaptable
  • Friendly, Positive Attitude
  • Attention to Detail
  • Collaboration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Store Manager

7eleven
04.2022 - Current

Assistant Manager

7eleven
08.2014 - 03.2022

Housekeeping Room Attendant

Le Parker Meridien New York
02.2009 - 05.2014

Certified - Hotel And Restaurant Management

Star Career Academy - New York

Similar Profiles

CREATE PROFILE
Stacia Bonilla