Stacia Hawthorne
Pittsburgh,PA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Pittsburgh Public School District
Pittsburgh, PA
06.2023 - Current
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Patient Service Representative
UPMC
Monroeville, PA
11.2022 - 04.2023
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Built and maintained positive working relationships with patients and staff.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Assisted patients in filling out check-in and payment paperwork.
Preschool Teacher
Cynthia K Francks Childcare
Penn Hills, PA
08.2021 - 08.2022
- Modeled positive behavior and communication skills for students.
- Monitored classroom to verify safe and secure environment.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
Benefits Verification Specialist
Amerisource Bergen -Lash Group
Monroeville, PA
03.2019 - 08.2021
- Evaluated customer needs and feedback to drive product and service improvements.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Prepared and processed patient referrals and transfer requests.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Education
High School Diploma -
Penn Hills Senior High School
Pittsburgh, PA06.2019
Skills
Conflict Resolution
Data Entry
Analytical Thinking
Providing Information and Resources
Data Confidentiality
Safety Monitoring and Management
Timeline
Paraprofessional
Pittsburgh Public School District
06.2023 - Current
Patient Service Representative
UPMC
11.2022 - 04.2023
Preschool Teacher
Cynthia K Francks Childcare
08.2021 - 08.2022
Benefits Verification Specialist
Amerisource Bergen -Lash Group
03.2019 - 08.2021
High School Diploma -
Penn Hills Senior High School