Hi, I’m
STACIA MOLINA
Concord,N.C
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
Overview
10
years of professional experience
1
Certification
Work History
BELL PARTNERSCharlotte, N.C
Community Manager
11.2020 - Current
Job overview
- Acquired Bell Mooresville West (192 units) after acquisition on May 19th 2022 while managing Park at Steele Creek (264 units)
- Streamline operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
- Manage community within established cost constraints.
- Handle all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc.
- Obtain bids for all contract services and oversee routine capital projects; coordinate with Corporate Departments, as necessary.
- Hire, train, develop, coach Community Managers.
- Evaluate staff of each community regarding compliance with leasing and operational guidelines,
- Meet budgeted income, expense, and leasing goals for their respective Community portfolio.
- Work with owner/investment partners to maintain and improve value of asset portfolio.
- Oversee annual budget process for each community.
- Review financial reports for each Community.
- Evaluate market conditions with each Community to determine unit prices in accordance with market and budgeted goals. Shop competitors in person every quarter with Community Manager.
- Assist in development of annual marketing plan and conduct marketing reviews on periodic basis
Ginkgo ResidentialCharlotte, NC
Multi Site Property Manager
02.2017 - 11.2020
Job overview
- Prepared and presented monthly, quarterly, and annual statements, analyses, and reports of operations and finances
- Audited files and reported any issues requiring follow-up to program manager
- Maximized rental income while minimizing expenses through effective planning and control
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Promoted positive company and owner relationships through proactive attention to concerns
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Generated leads for sales and rental properties through cold calls and referrals
- Coordinated appointments to show marketed properties
- Collected and maintained careful records of rental payments and payment dates
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
- Administered property-related budgets, reviewed invoices and tracked costs
- Communicated effectively with owners, residents and on-site associates
- Developed and executed plan to achieve and maintain 98% or better rate of occupancy
- Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Blue Ridge Property ManagementCharlotte, N.C
Assistant Property Manager
09.2013 - 02.2017
Job overview
- Operated 464 and 198 units (Ashford Place and Salisbury Village)
- Increased customer satisfaction by resolving rental issues
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Droved operational improvements which resulted in savings and improved profit margins
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Monitored social media and online sources for industry trends
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Developed team communications and information for board meetings
- NOI was increased by 7.22 %by implementing cost-saving initiatives that addressed long-standing problems
- Achieved award for Exceptional Service
- Maintained 98% occupancy
Education
Kaplan University
Bachelor of Science from Mass Communications/Journalism
2006
Skills
- Yardi, Onesite and MRI proficiency
- Lease-up
- Renovation
- Time Management
- Financial Budget Statement
- Planning and Organization
- Accounting
- Customer Service
- Teamwork/Collaboration
- Leadership
- Cost Control
- Operation system
- Customer Relationship Management
- Team Training
- Administrative Support
- Workplace Safety
Additional Information
- Additional Information , Willing to relocate to Florida
Certification
- NALP- National Apartment Leasing Professional
- CAM- Certified Apartment Manager
- P&C- Licensed Property and Casualty Insurance Agent
- NP-Notary Public
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Manager
BELL PARTNERS
11.2020 - Current
Multi Site Property Manager
Ginkgo Residential
02.2017 - 11.2020
Assistant Property Manager
Blue Ridge Property Management
09.2013 - 02.2017
Kaplan University
Bachelor of Science from Mass Communications/Journalism
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