Stacian M. Rhoden
State College,PA
Summary
I am a dynamic individual with extensive experience, excelling in guest relations and customer service with proven ability to enhance the company’s standards and resolve complaints, fostering trust and satisfaction. Skilled in task delegation and workload prioritization, ensuring efficient operations and exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Housekeeping supervisor
Best Western Hotel
State College, PA
05.2023 - 03.2025
- Task includes but not limited to:
- Assist in daily cleaning operations to maintain high standards of hygiene and cleanliness
- Collaborate with front desk staff to address guest concern promptly.
- Supports team in organizing and stocking supplies for efficient workflow
- Conduct regular room inspections to verify compliance with housekeeping standards
Front Desk Agent
Best Western Hotel
07.2022 - 05.2023
- The task includes but is not limited to:
- Greet and assist guests
- Ensure a welcoming atmosphere, and answer general questions
- Check guests in and out upon request
- Handle sensitive information with confidentiality
- Communicate with team members
- Liaison with housekeeping
Pharmacy Technician
National Health Fund
03.2015 - 07.2022
- Task includes but not limited to:
- Process prescriptions and prepare medications for patients
- inventory management
- manage patient wait time
- Liaison with pharmacist
- Report directly with the facility director
Education
Certificate - Pharmacy Technician
University of Technology
Kingston, JASupervisor management-Certificate - undefined
University of the West Indies-Jamaica
GED
OnlineSkills
- Time management
- Critical thinking skills
- Strong interpersonal skills
- Customer service
- Leadership skills
- Proactive and self-motivated
- Listening skills
- Work well with others
- Exceptional organisational skills
- Problem solving skills
Timeline
Housekeeping supervisor
Best Western Hotel
05.2023 - 03.2025
Front Desk Agent
Best Western Hotel
07.2022 - 05.2023
Pharmacy Technician
National Health Fund
03.2015 - 07.2022
Supervisor management-Certificate - undefined
University of the West Indies-Jamaica
Certificate - Pharmacy Technician
University of Technology
GED