Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stacie Burgess

Rio Rancho,NM

Summary

Seeking a position in a health care environment that will benefit from my customer service experience and positive interaction skills. Fluent in business administration, record keeping, planning, policies, procedures, scheduling, and related responsibilities to ensure productive operations. Work well independently and as part of a team.

Overview

11
11
years of professional experience

Work History

Housekeeping Room Attendant

Santa Ana Casino
09.2023 - 03.2024
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.

Customer Support Specialist

MVD Express
08.2022 - 07.2023
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained

Customer Service Representative

Define Fitness
01.2022 - 06.2022
  • Cash handling, customer service, balance drawer, inventory
  • Opening and closing of business, assisting in the training of new employees, member services, sales, cold calls, ensuring quality customer service at all times.

Customer Service Representative

Planet Fitness
01.2019 - 06.2021
  • Cash handling, customer service, inventory, assisting in the training of new employees, member services, sales, ensuring customer service at all times, maintaining cleanliness of equipment and gym.

Customer Service Representative

Safelite Autoglass
02.2017 - 11.2018
  • Specialized in customer insurance claims for auto glass repair, provided excellent customer care while utilizing multi-computer systems to access customer data.

Cafeteria Manager

Sodexo Food Service
08.2013 - 05.2016
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Used excel spreadsheets to analyze daily financial statements, balance statements and reimbursable meals.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.

Education

Certified Phlebotomy Technician - Phlebotomy

Phlebotomy USa
04.2024

Skills

  • Some computer skills
  • Leadership skills
  • Excellent Customer service skills
  • Great communication both verbally and written

Accomplishments

  • A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.
  • Met and exceeded quotas and accomplished delegated objectives.
  • Successful track record of with high responsibility positions.
  • Fast learner; quickly adaptable to new procedures.
  • A solid work ethic in delivering high-quality service to customers. Ability to build relationships with customers and fellow employees.

Timeline

Housekeeping Room Attendant

Santa Ana Casino
09.2023 - 03.2024

Customer Support Specialist

MVD Express
08.2022 - 07.2023

Customer Service Representative

Define Fitness
01.2022 - 06.2022

Customer Service Representative

Planet Fitness
01.2019 - 06.2021

Customer Service Representative

Safelite Autoglass
02.2017 - 11.2018

Cafeteria Manager

Sodexo Food Service
08.2013 - 05.2016

Certified Phlebotomy Technician - Phlebotomy

Phlebotomy USa
Stacie Burgess