Stacie Collins
Rock Island,IL
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Team Lead
Customer Contact Solutions
Davenport, Illinois
07.2014 - Current
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
- Analyzed financial activities of department to share budgetary input with managers.
- Monitored team performance metrics such as call wait times, average handle time and first call resolution rates.
Education
CNA - Medical
Black Hawk College
Moline, IL05-2008
Skills
- Call center experience
- Complaint handling
- Training employees
- Team management
- Production goal setting
- Team coaching
- Inbound and outbound calls
- Continuous improvement
- Staff monitoring
- Issue resolution
- Product knowledge
Timeline
Customer Service Representative Team Lead
Customer Contact Solutions
07.2014 - Current
CNA - Medical
Black Hawk College
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