Summary
Overview
Work History
Education
Skills
EXTERNSHIP EXPERIENCE
Timeline
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Stacie Cushing

Bloomington,MN

Summary

Experienced operations specialist in plan building and benefits configuration supervision. Seeking a leadership role to drive team success and enhance operational efficiencies. Proven track record of implementing strategic initiatives to streamline processes and optimize performance. Skilled in fostering collaboration among team members and cultivating a positive work environment. Eager to leverage experience and skills to contribute to a dynamic organization focused on continuous improvement and growth.

Overview

17
17
years of professional experience

Work History

Owner and Massage Therapist

Hidden Knots
06.2018 - Current
  • Owner
  • Massage Therapist

Plan Build and Benefits Configuration Supervisor

HealthEZ
04.2015 - 06.2025
  • Plan Builder - 2016
  • Led implementation of VBA - 2018
  • Plan Build Supervisor - 2021
  • Received Rising Star Award - 2015
  • Received President's Award -2018
  • Received Chairman's Award - 2019
  • Received Innovator of the Year Award - 2021
  • Received Team of the Year Award - 2024
  • Trained and mentored staff, enhancing team performance and efficiency.
  • Implemented process improvements, streamlining workflows for increased productivity.
  • Collaborated with management on strategic initiatives to improve overall service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

Cake Decorator

Sam's Club
09.2008 - 01.2023
  • Answer inbound telephone calls and provided excellent customer service
  • Decorate Cakes
  • Package bread, cookies, muffins, pies
  • Baked: pies, cookies, muffins
  • Keep work area clean
  • Order supplies and product for the bakery area

Education

Medical Billing and Coding/Health Information Medical Assisting Certificate of Applied Science - undefined

Rasmussen College
Eagan, MN
08.2015

East/West Therapeutic Massage - undefined

CenterPoint School of Massage and Shiatsu
St. Louis Park, MN
12.2009

Bachelor of Science - Philosophy

University of South Dakota
Vermillion, SD
12.2007

Skills

  • Great attention to detail
  • Decision-making
  • Analytical thinking
  • Processes and procedures
  • Operations management
  • Process improvement
  • VBA experience
  • Verbal and written communication
  • Policy and procedure development
  • Task delegation
  • Documentation and reporting
  • Workflow management
  • Multitasking Abilities
  • Adaptability and flexibility
  • Self motivator

EXTERNSHIP EXPERIENCE

  • Medical Assistant Extern
  • Burke Chiropractic/Pain and Injury Center - Edina, MN/Minneapolis, MN
  • February 2014 - March 2014
  • Checked in and set them up on ultrasound, electrical stimulation, and traction table
  • Roomed new patients and took vital signs, urine toxicology
  • Cleaned and maintained medical equipment
  • Greeted incoming patients and collected insurance information, scheduled patients, answered phones

Timeline

Owner and Massage Therapist

Hidden Knots
06.2018 - Current

Plan Build and Benefits Configuration Supervisor

HealthEZ
04.2015 - 06.2025

Cake Decorator

Sam's Club
09.2008 - 01.2023

Medical Billing and Coding/Health Information Medical Assisting Certificate of Applied Science - undefined

Rasmussen College

East/West Therapeutic Massage - undefined

CenterPoint School of Massage and Shiatsu

Bachelor of Science - Philosophy

University of South Dakota

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