STACIE DUNLAP NICHOLS
Durham,NC
Summary
Certified in Case Management (2020) with 29+ years of diverse nursing experience across inpatient, outpatient, and leadership settings. Proven track record managing high-performing teams, driving quality improvement, and overseeing clinic operations at top institutions including Duke and UNC. Skilled in utilization review, staff development & retention, and budget management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Patient Services Manager III
UNC Hospitals – Internal Medicine, Same Day, & Geriatrics
Chapel Hill, NC
07.2019 - Current
- Oversee daily operations for three outpatient clinics with 35 FTEs
- Lead hiring, onboarding, and training of new staff
- Address all patient, provider, and team concerns
- Manage clinic budgets and quality metrics
Utilization Review Nurse
Duke University Health System
Durham, NC
07.2016 - 12.2023
- Conducted admission and concurrent stay reviews
- Interfaced with commercial payers to support hospital stay coverage
- Managed appeals for denied claims and ensured compliance with CMS guidelines
- Per Diem from Jan 2018
Patient Services Manager I
UNC Hospitals – Urology Clinic
Hillsborough, NC
01.2018 - 07.2019
- Directed daily clinic operations with 6 staff members
- Handled personnel issues, training, and budget management
Remote Triage Nurse
PRN Triage (Remote)
Lawsonville, NC
09.2016 - 11.2018
- Provided triage services across >100 practices in multiple states
- Handled medication refills, lab notifications, and urgent provider alerts
Nurse Manager
Duke Family Medicine Clinic
Durham, NC
03.2013 - 07.2016
- Managed 33-provider practice and 25 nursing staff
- Led clinic operations, hiring, budgeting, and performance metrics
Clinical Nurse III
Durham Regional Hospital
Durham, NC
04.2010 - 02.2013
- Provided postpartum, newborn, and surgical care
Clinical Nurse II
Durham Regional Hospital
Durham, NC
02.2005 - 04.2010
- Provided postpartum, newborn, and surgical care
Clinical Nurse I
UNC Hospitals
Chapel Hill, NC
03.2002 - 06.2006
- Delivered care to neurology, neurosurgery, and ENT patients
- Gained NIH Stroke Certification
Nurse Manager
Orange Family Medical Group
NC
02.2000 - 12.2001
- Provided direct patient care and physician support
Registered Nurse
Durham Clinic – Ophthalmology/Gynecology
Durham, NC
01.1996 - 01.2000
- Provided direct patient care and physician support
Education
MSN - Nurse Executive Track
Chamberlain College of Nursing
02.2015
BSN - undefined
Chamberlain College of Nursing
08.2012
Diploma in Nursing - undefined
Watts School of Nursing
12.1995
Skills
- Clinical & Operational Leadership
- Utilization Management
- Budget Oversight & Staff Supervision
- Patient-Centered Care
- Team Development & Precepting
- Quality Improvement Initiatives
- Policy Development
- Electronic Health Records (EHR)
Accomplishments
- Supervised team of 40 staff members.
Certification
- Certified Case Manager (CCM), May 2020
- Steering Committee Member – Centering Pregnancy (Duke Family Medicine)
- QI Committee Member – Duke and UNC
- DUHS Committees – Ambulatory Policy, Quality & Safety
- Master TeamSTEPPS certification, March 2025
Timeline
Patient Services Manager III
UNC Hospitals – Internal Medicine, Same Day, & Geriatrics
07.2019 - Current
Patient Services Manager I
UNC Hospitals – Urology Clinic
01.2018 - 07.2019
Remote Triage Nurse
PRN Triage (Remote)
09.2016 - 11.2018
Utilization Review Nurse
Duke University Health System
07.2016 - 12.2023
Nurse Manager
Duke Family Medicine Clinic
03.2013 - 07.2016
Clinical Nurse III
Durham Regional Hospital
04.2010 - 02.2013
Clinical Nurse II
Durham Regional Hospital
02.2005 - 04.2010
Clinical Nurse I
UNC Hospitals
03.2002 - 06.2006
Nurse Manager
Orange Family Medical Group
02.2000 - 12.2001
Registered Nurse
Durham Clinic – Ophthalmology/Gynecology
01.1996 - 01.2000
BSN - undefined
Chamberlain College of Nursing
Diploma in Nursing - undefined
Watts School of Nursing
MSN - Nurse Executive Track
Chamberlain College of Nursing