Jacob Blanton
Morganton,NC
Summary
Accomplished Patient Services Manager III at UNC Health Caldwell, adept in streamlining patient flow and enhancing team productivity. Demonstrated expertise in EPIC @ UNC, fostering strong interdisciplinary relationships, and leading system-wide health initiatives. Known for strong leadership and a calm demeanor under stress, significantly improving patient satisfaction and employee morale. Reliable leader who will do what is necessary for the benefit of the patients and hospital as a whole.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Manager III
UNC Health Caldwell
Lenoir, NC
08.2021 - Current
- Streamlined patient flow by optimizing throughput processes.
- Developed strong relationships with interdisciplinary teams.
- Managed well-tenured employees to maximize throughput and productivity of nursing units.
- Participated as Co-Chair and Chair of System Wide Nursing Practice Council.
- Help membership on multiple system wide committees, including but not limited to: System Value Analysis, Diabetes management, CLABSI reduction, and more.
- Worked with the community health department to create our Community Health Nursing Assessment (CHNA), followed by the creation of the Community Health Implementation Plan (CHIP).
- Improved employee morale by fostering a positive work environment that encouraged teamwork and open communication among staff members.
- Led initiatives aimed at improving overall patient experience through continuous process improvements and service enhancements.
Clinical Nurse IV
UNC Health Caldwell
Lenoir, NC
03.2021 - 08.2021
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Assisted Department Manager in tasks such as payroll, scheduling, disciplinary action, and more.
Education
Master of Science - Nursing- Executive Leadership
Chamberlain University
Chicago, IL10-2022
Bachelor of Science - Nursing
Western Carolina University
Cullowhee, NC05-2019
Associate of Science - Nursing
Isothermal Community College
Rutherfordton NC 06-2018
Skills
- Strong leadership
- Teamwork and collaboration
- Productivity improvement
- EPIC @ UNC Knowledge
- Patient satisfaction
- Effective problem solving
- Team management
- Microsoft Office Suite Advanced user
- Calm Demeanor under Stress
- Reliability
Accomplishments
- Collaborated with team of community health employees in the development of the Community Health Improvement Plan.
- Successfully authored, fought for approval, and implemented preceptor incentives for nurses.
- Successfully launched the virtual nursing platform with a virtual discharge nurse.
- Multitude of experience with system implementation strategies that reach UNC Health Caldwell.
Certification
LEAN Yellow Belt
LEAN Blue Belt
MDI Expertise
Timeline
Patient Services Manager III
UNC Health Caldwell
08.2021 - Current
Clinical Nurse IV
UNC Health Caldwell
03.2021 - 08.2021
Master of Science - Nursing- Executive Leadership
Chamberlain University
Bachelor of Science - Nursing
Western Carolina University
Associate of Science - Nursing
Isothermal Community College
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